[Hiring] Managing Consulting Engineer @CDW

Role Description

The primary purpose for this position is to lead complex Microsoft 365 Managed Services multi-Client engagements with considerations of system-wide impact and business processes. This position will provide oversight and Client engagement guidance and take a lead technical role in reviewing and modifying Managed Services Solutions. This position is also a key contributor to the Managed Services engineering team responsible for supporting complex technical services and solutions, which include:

• Microsoft 365 Tenant workloads
• Exchange Hybrid
• Exchange Online
• Teams
• SharePoint Online
• Entra Connect
• Entra ID
• OneDrive
• Intune
• Copilot
• Defender
• Purview

What you will do:

• Oversee technical delivery on Client engagements to ensure successful delivery and Client satisfaction.
• Lead reviews of client environments and make recommendations, provide architectural leadership, and support complex issue resolution.
• Articulate problems and solutions to Clients, and provide consulting services, subject matter expertise, guidance and technical thought leadership for both Clients and internal teams.
• Maintain client relationships, serving as a technical communication focal point between CDW and Managed Services clients.
• Proactively identify and communicate potential impacts to Client ecosystems as Microsoft changes, sunsets or introduces functionality, providing recommendations and contributing to Client Microsoft 365 technology roadmaps.
• Develop and maintain technical Client presentations, RunBooks, Knowledge Articles, Service Catalogs and other documentation.
• Lead technical workshops, sessions and review meetings across multiple Clients, translating complex Microsoft 365 concepts and recommendations into clear Client-facing guidance.
• Follow standardized ITIL processes and use a centralized ITSM tool to track work, including incidents, service requests, changes, enhancements and other Client related work.
• Support a 24x7 delivery team as part of an on-call rotation roster, advising engineering peers on technical issues and requests.
• Understand and deliver Managed Services offerings as outlined in the CDW Service Descriptions and Service Catalog.
• Complete tasks on a timely basis, perform scopes of work as planned and adhere to SLAs.
• Identify and communicate potential cross-selling opportunities to the sales team.
• Provide technical sales support on new opportunities, including technical advice, identifying the scope of services and assisting in proposal development.
• Collaborate and support cross-functionally with Client Success, Project Management, R&D, and Sales.
• Mentor technical team and junior Engineers, providing knowledge transfer and guidance to improve technical proficiency, standardize processes, and support consistent service delivery.

Qualifications

• Bachelor’s degree and 7+ years of IT engineering experience (including 5 years large-scale requisite of Microsoft 365 experience) OR 11+ years of IT engineering experience (including 5 years large-scale requisite of Microsoft 365 experience)
• Multi-tenant Microsoft 365 environments with enterprise-class planning, design, implementation and support experience with one or more solutions supported by the Managed Services practice.
• Broad range of Microsoft 365 skills, with in-depth expert level solution knowledge of a few of the workloads.
• Experience and knowledge of security, compliance, data protection and security governance.
• Currently holds certifications at high levels in the primary area of technical expertise.
• Demonstrated ability to apply technical background and knowledge to business direction and provide real business-based Client outcomes.
• Demonstrated ability to develop plans and schedules to complete complex initiatives or new solution/product development.
• Experience working with ServiceNow or other standard ITSM tools in a multi-client, Service level agreement-based environment.
• Ability to establish Client trust and confidence in CDW Managed Services understanding of and commitment to Clients’ business needs.
• History of balancing multiple priorities simultaneously with the ability to adapt to the changing needs of the Clients while meeting deadlines.
• Ability to perform advanced root cause analysis and drive solutions that deliver long term improvements.
• Strong organizational, analytical, problem-solving, and communication skills, with a focus on Client service and professionalism.
• Ability to consistently follow policies and procedures, prioritize work, handle multiple tasks simultaneously in a fast-paced, diverse, and growth-oriented environment.
• Excellent verbal and written communication skills, with the ability to effectively interact with coworkers, stakeholders, and all levels of leadership.
• Demonstrates ability to work independently and as a Global team member, providing guidance, mentorship, and support to peers.
• Good time management skills, ability to meet rigid and urgent assignment schedules, and ability to travel as needed.
• Demonstrates ability to develop strong Client relationships, achieve high levels of Client satisfaction, and actively promotes an understanding and commitment to the mission of CDW.

Benefits

• Pay range: $128,000 - $193,200 depending on experience and skill set
• Annual bonus target of 10% subject to terms and conditions of plan
• Benefits overview: https://cdw.benefit-info.com/
• Salary ranges may be subject to geographic differentials