[Hiring] Dynamics 365 Customer Service Architect @TekWissen

Role Description

The Dynamics 365 Customer Service Architect will be responsible for leading technical design sessions and owning the implementation of Enterprise AI Agent development.

• Provide technical oversight on key components such as:
• Microsoft Copilot AI Agents
• AI Agent Governance
• Channel Integration (Voice, Chat, Social)
• Collaborate with Solution Architects to design integrations with backend systems and external services.
• Guide and mentor development teams to deliver high-quality, reusable, and maintainable code.
• Review code and ensure alignment with best practices and enterprise standards.
• Troubleshoot complex technical issues and provide proactive resolutions.
• Contribute to DevOps processes including CI/CD pipelines and Application Lifecycle Management (ALM) best practices.
• Hands-on experience on Enterprise level AI Agent development and Azure Integration services.

Qualifications

• Microsoft Copilot Studio Enterprise AI Agent Development
• AI Agent Governance
• Azure Integration Services

Requirements

• 13.00 Years of Experience

Company Description

TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide. Our client is an American multinational information technology services and consulting company and is a leading provider of information technology, consulting, and business process outsourcing services, dedicated to helping the world's leading companies build stronger businesses.