[Hiring] Manager, Supplier Performance @RTX

Role Description

The Supplier Development Lead (SDL) is a critical forward-deployed role within the Global Supplier Development organization, responsible for driving supplier recovery, capability improvement, and sustainable performance. This role is hands-on and cross-functional, supporting operational containment, supplier assessments, and execution of structured improvement plans across global commodities. The ideal candidate is both detail-oriented and strategic, capable of managing crisis situations and long-term development actions that align with business unit goals and enterprise-wide initiatives.

This is a remote role; however, the candidate must be able to travel at least 50% of the time to support supplier development needs.

What You Will Do

• Containment & Recovery:
  • Lead internal and supplier containment actions in collaboration with Operations and Quality.
  • Facilitate supplier kick-off meetings to align expectations and establish rapid response actions.
  • Conduct Root Cause and Corrective Action (RCCA) investigations to resolve critical quality or delivery issues.
  • Coordinate with stakeholders to develop and implement improvement plans and ensure clear communication through plan review checkpoints.
  • Monitor leading and lagging Key Performance Indicators (KPIs) to assess progress.
  • Evaluate whether exit criteria have been achieved for containment efforts.
  • Escalate persistent issues to crisis mode or tiger teams when warranted.
  • Partner with Commodity Teams and SBUs to ensure closed-loop feedback and transition to sustainable operations.
• Supplier Development & Capability Building:
  • Lead supplier site identification and prioritize development efforts aligned with risk, impact, and strategic commodity needs.
  • Conduct supplier assessments using SRA, SHA, Gemba, etc.
  • Engage suppliers with development roadmaps, training, and targeted actions tied to maturity models and long-term growth.
  • Align with Commodity Managers and Engineering teams on supplier readiness for new programs or volume ramp-ups.
  • Facilitate structured improvement plan development, KPI tracking, and gate reviews.
  • Monitor progress toward achieving target maturity levels and initiate sustainment planning once development objectives are met.
  • Support long-term monitoring and re-engagement cycles to ensure supplier performance remains stable.
  • Develop and build manufacturing process technology tools and standardization including FMEA and Control Plans.
• Transition Management & Leadership:
  • Provide leadership and/or support for supplier transitions, ensuring a smooth handover of work scope with minimal disruption.
  • Support the sustainment phase by monitoring supplier maturity post-transition and ensuring long-term capability.
  • Align with internal business units and suppliers to reinforce performance expectations and continuous improvement efforts.
  • Execute APQP for new product launch and work transition projects.

Qualifications

• Typically requires a University Degree and minimum 8 years prior relevant experience or an Advanced Degree in a related field and minimum 5 years of experience.
• Ability to travel to supplier sites as needed - minimum of 50% of time.
• Advanced proficiency in English.

Requirements

• Led supplier recovery efforts, supplier transitions, and RCCA investigations for critical quality and delivery issues, driving corrective actions to closure.
• Managed cross-functional projects and continuous improvement initiatives, applying Lean principles and tools to improve supplier performance, processes, quality, and delivery.
• Managed supplier performance for engineered components and manufacturing processes, including castings, plastics, machining, mechanical fabrication, forgings, and electrical components.
• Presented supplier performance and recovery plans to customers, senior leadership, and supplier executives, while managing cross-functional relationships and performance tracking using MS Office, LOB, WIP, Clear to Build, and milestone charts.

Benefits

• Excellent work environment.
• On-site gym facilities.
• Wellness area & Sports tournaments.
• Engagement events.
• Talent development programs.
• Transportation arrangements within proper radius from site.
• Eco-friendly parking.
• Medical & Life Insurance.