[Hiring] Manager, Special Investigations Unit @AAA-The Auto Club Group

Role Description

The Manager of the Special Investigations Unit (SIU) leads ACG’s enterprise investigations program, focusing on serious incidents of fraud, internal misconduct, security violations, and other risks that could impact the company’s integrity or assets. This role develops and executes strategies to prevent, detect, investigate, and report instances of fraud, waste, abuse, and misconduct across ACG. The SIU Manager oversees a team of investigators who handle complex investigations.

• Investigations Leadership: Directs and prioritizes the caseload of the Special Investigations Unit, ensuring all allegations of significant misconduct or fraud are appropriately addressed.
• Strategy & Program Development: Develops and implements an enterprise-wide strategy for the prevention, detection, investigation, and reporting of fraud, waste, and abuse (FWA) and other security-related incidents.
• Fraud Prevention and Detection: Collaborates with other departments to identify red flags and proactively detect potential fraudulent or unethical activities.
• Conduct Investigations: Personally oversees or leads the most complex and sensitive investigations, ensuring professionalism, confidentiality, and objectivity.
• Interdepartmental Coordination: Works with HR, Legal, IT Security, and Physical Security to ensure comprehensive fact-gathering and unified action against identified issues.
• Reporting and Case Resolution: Ensures all necessary regulatory requirements are met in the reporting of fraud and investigation outcomes.
• Remediation and Control Improvement: Identifies underlying root causes or control failures and works with process owners to design and implement corrective actions.
• Team Management and Development: Manages the SIU team of investigators, providing mentorship and training to develop their investigative skills.
• External Liaison: Serves as ACG’s liaison with external investigative bodies and law enforcement.
• Compliance & Legal Adherence: Ensures all investigative activities adhere to applicable laws and regulations.

Qualifications

• Bachelor’s Degree in Criminal Justice, Security, Business Administration or related field of study (or equivalent work experience).
• Possession of a valid Operators License.
• Completion of required training in carrying and operating firearms.
• Possess and maintain a valid Concealed Pistol License.
• 8+ years of investigative experience in areas such as corporate security investigations, financial crimes investigations, law enforcement, or compliance investigations.
• At least 3 years in a supervisory role managing investigators or investigative programs.
• Experience in the financial services or insurance industry is a plus.

Requirements

• Demonstrated knowledge of proper procedures and techniques for operating firearms.
• Active shooter and active threat management tactical response.
• Criminal and civil law as it relates to private security.
• In-depth knowledge of investigation theories, methods, and techniques.
• Ability to successfully complete drug screening and psychological evaluation.
• Ability to maintain composure and perform well under stressful situations.
• Ability to communicate effectively with others in a work environment and with the public.

Benefits

• Medical plans with multiple coverage options, including HSA eligibility.
• Prescription drug coverage.
• Dental and vision benefits.
• Employee Assistance Program (confidential support services).
• 401(k) plan with company match and additional contributions.
• Paid Time Off (PTO) with accrual based on tenure.
• Paid Holidays and additional leave programs.
• Tuition assistance and professional certification support.
• Complimentary AAA membership with roadside assistance and travel discounts.