[Hiring] Manager of Managed Services @Feathr

Role Description

Feathr’s Managed Services team functions as an internal agency, planning, building, and executing high-impact marketing campaigns for our customers. As one of the primary drivers for customer growth and retention, this team is where clients experience the full value of the Feathr platform.

We are seeking a Team Manager of Managed Services to lead this team through its next phase of growth. In this high-visibility role, you will lead a team of ~10 Campaign Managers and Strategists, coach them into consultative client partners, and build scalable systems that maintain high service quality as we expand. You’ll report directly to Services leadership, owning both team leadership and the operational engine behind our key service line.

Qualifications

• 4+ years managing direct reports, ideally teams of 8+ individual contributors
• 2+ years in a customer-facing service delivery environment (e.g., account management, client services, campaign/project management, or agency operations)
• Background in Marketing Technology (MarTech), SaaS, or a digital marketing agency
• Proven Systems Builder: Demonstrated experience designing, rolling out, and driving adoption for new operational processes
• Escalation Ownership: Experience directly managing high-stakes customer issues and exercising authority over concessions/exceptions

Requirements

• Digital marketing agency experience managing client campaigns (Nice-to-Have)
• Background in our customer verticals (e.g. non-profits, higher education, or associations) (Nice-to-Have)

Benefits

• Fully remote
• Health/dental/vision insurance
• Company Holidays + Winter Break
• Paid vacation + sick time off
• Parental Leave
• Wellness Reimbursement Credit
• Home Office Stipend
• Professional Development Budget
• Team hangouts and events

Interview Process

• HR Info Screen (20–30 mins): Virtual chat with our Talent Acquisition team covering your background, role details, and compensation.
• Hiring Manager Interview (45 mins): Deep dive into your leadership, operational experience, and background with the hiring manager.
• Work Assignment: A practical exercise reflecting actual role responsibilities (completed on your own time).
• Panel Interview (60 mins): Meeting with 2–3 key stakeholders to discuss technical depth, leadership approach, and present your work assignment.
• Offer: Formal presentation of the offer details.

Culture

Feathr defines culture as the secret sauce that makes our flock members want to come to work every day and do their best work. Like every company, we have an acronym that conveys the most important aspects of the culture we strive to have:

• Practicality: Progress Over Perfection
• Ambition: When Feathr wins, We all win
• Candor: Better communication, Better results
• Trust: Assume the best, Share openly
• Service: We exist to fix

Feathr is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive and equitable environment for all employees. So, however you identify and whatever background you bring with you, if you think you’d drive value in this position, please apply.