[Hiring] Manager, Delivery Partner Payments and Incentives @goPuff

Role Description

The Manager for Delivery Partner Payments and Incentives will join as a key member of our delivery operations management team and help build and manage our Payments Team for day to day and future success. Delivery Partners are a crucial piece of gopuff’s story and play an extremely valuable role as our key connection point to the end customer. DP’s deliver the magical experience that is gopuff to customers across the US and our team is proud to build the operations, process, technology, support and overall infrastructure that allows them to be successful. You will lead a centralized team that focuses on ensuring DP’s are paid accurately, on time, and that all pay questions or issues are responded to so meet agreed upon SLA’s. We are in major growth mode and will be bringing on at least 100 new team members in 2021 as we build our operations to redesign the future of the gig economy, not conform to the present model. Together we will build a best in the world delivery network that can support gopuff’s rapid geographic expansion as the industry leader in instant everyday needs.

Responsibilities

• Report to the Director of Delivery Partner Experience and manage the Delivery Partner Payments team.
• Manage the payroll process for thousands of Delivery Partners.
• Build and lead a team of Leads and Specialists with backgrounds in operations, driver operations, and payroll management.
• Implement programs and initiatives that create the best delivery partner experience and ensure pay SLA’s are met.
• Work closely with Finance, People, and Legal Teams to build tools and processes focused on improving the delivery partner pay experience.
• Continuously think about processes and tools that streamline the pay experience for the team and delivery partners.

Qualifications

• 2+ years people management experience.
• Ability to assist in hiring, developing, and building a high performance team.
• Proactively recognize problems with your team and help find the best outcome.
• Excellent problem solving skills; ability to think outside the box and advocate for improvements.
• Willing to try new things and learn from failures.
• Comfortable using and creating data to solve problems or kick off initiatives.
• People motivator focusing on team member development.
• Demonstrated ability to collaborate cross-functionally across various business teams.
• Strong presentation skills with the ability to create team and cross-functional buy-in.
• Willing to learn on the fly and use the learning for personal and team development.
• Good project management skills.

Skills

• Strong sense of ownership and entrepreneurial spirit with high attention to detail.
• Leadership ability with excellent interpersonal communication (both verbally and written).
• Collaborative, cross-functional team player comfortable partnering with various teams.
• Data-driven; enjoys solving problems using data to support creative decisions.
• Proactive & independent, always looking for ways to take initiative and improve existing programs/processes.
• Resourceful; able to work independently and as part of a team.
• Strong organizational skills; able to prioritize various activities.
• Welcomes constructive feedback and uses it to grow.
• Ability to maintain confidentiality and discretion.

Company Description

The only predictable thing about life is that it’s wildly unpredictable. That’s where we come in. When life does what it does best, customers turn to goPuff to deliver their everyday essentials, and to get through their day & night, work day and weekend. We’re assembling a team of thinkers, dreamers & risk-takers...the kind of people who know the value of peace of mind in an unpredictable world. (And people who love snacks.)

The goPuff Fam is committed to an inclusive workplace where we do not discriminate on the basis of race, sex, gender, national origin, religion, sexual orientation, gender identity, marital or familial status, age, ancestry, disability, genetic information, or any other characteristic protected by applicable laws. We believe in diversity and encourage any qualified individual to apply. We are an equal employment opportunity employer.