[Hiring] AVP, Strategic Partner Delivery @SentinelOne

Role Description

As an AVP, Strategic Partner Delivery, you will be tasked with leading SentinelOne’s relationship with a strategic global services partner, helping the two organizations deliver a consistent, high-quality experience for customers from the earliest proof of value through implementation, ongoing service, and renewal. This is a hands-on executive player-coach role: you will lead a dedicated team, aligning Product, Engineering, Sales, Renewals, Legal, and Finance around a single operating model.

What Will You Do?

• Serve as SentinelOne’s executive lead for the partnership, owning the joint operating plan, roadmap, and regular partnership reviews, and communicating progress, decisions, and risks to executives.
• Lead a team spanning customer experience, service quality, and technical validation; establish clear operating rhythms, shared decision-making, and issue resolution across both organizations; hire and coach leaders, and build a culture of ownership, transparency, and measurable results.
• Ensure customers have a named SentinelOne owner from proof of value through onboarding, deployment, ongoing service, and renewal, with smooth handoffs and fast time to value.
• Define customer experience standards and service-level expectations, and use clear metrics and scorecards to track service quality and drive continuous improvement.
• Own senior customer escalations and drive timely resolution and lasting corrective action, partnering with Product, Engineering, and technical teams to improve platform and service readiness.

Qualifications

• 15 or more years of leadership across enterprise Customer Experience, cybersecurity services, managed services, technical operations, or strategic technology partnerships; leadership experience in cybersecurity, MDR/MSSP, managed SIEM, incident response, or enterprise professional services.
• Proven ownership of a complex global delivery, service-provider, or strategic partner relationship; experience launching or scaling partner-led delivery models while protecting customer trust.
• Experience building and developing senior cross-functional teams and influencing organizations beyond direct reporting lines; strong executive judgment in critical customer escalations and ambiguous delivery challenges.
• Expertise in partner management, service delivery, SLA/SLO management, and continuous-improvement programs; commercial fluency spanning renewals, delivery capacity, and customer outcomes.
• Demonstrated ability to translate strategy into operating plans, use metrics to drive decisions, and communicate effectively with C-level stakeholders; success in this role means faster resolution of customer issues, on-time delivery of the joint roadmap, strong partner relationship health, and improved time to value, service experience, and renewal outcomes.
• Knowledge of enterprise cybersecurity and the journey from technical validation and implementation to managed services and renewals.
• Familiarity with SentinelOne Singularity, endpoint security, AI SIEM, threat hunting, and regulated or large-enterprise customer environments.

Benefits

• Equity & Rewards
• Restricted Stock Units (RSUs)
• Employee Stock Purchase Plan (ESPP)
• Time Off & Wellbeing
• Flexible time off
• Paid company holidays and paid sick time
• Gender-neutral parental leave
• Grandparent leave
• Insurance & Financial Security
• Medical, dental, and vision coverage
• 401(k) retirement plan with company match
• Life and disability insurance
• Health and dependent care FSA
• Voluntary benefits (hospital, accident, critical illness)
• Employee Assistance Program (EAP)
• ARAG pre-paid legal
• Nationwide pet insurance
• Cancer Care program
• Global business travel medical insurance
• Work Perks & Flexibility
• Home office allowance
• Mobile phone reimbursement
• Wellness & Lifestyle
• Wellness coach
• Wellness/gym reimbursement
• Fertility coverage
• Adoption & surrogacy reimbursement