[Hiring] Manager, Delivery Partner Experience @goPuff

Role Description

The Manager for Delivery Partner Experience will join as a key member of our delivery operations management team and help build and manage our DP Engagement team and programs for future success. Delivery Partners are a crucial piece of gopuff’s story and play an extremely valuable role as our key connection point to the end customer. DP’s deliver the magical experience that is gopuff to customers across the US and our team is proud to build the operations, process, technology, support and overall infrastructure that allows them to be successful.

You will help manage a decentralized team of leads, specialists and analysts that focuses on ensuring we have the world's best engagement tools and strategy. You will manage and help develop programs and initiatives that help us build DP Loyalty, Efficiency, and Tenure. We are in major growth mode and will be bringing on at least 100 new team members in 2021 as we build our operations to redesign the future of the gig economy, not conform to the present model.

Together we will build a best in the world delivery network that can support gopuff’s rapid geographic expansion as the industry leader in instant everyday needs.

As the Manager Delivery Partner Experience you will report to the Director of Delivery Partner Experience and manage your entire team in your vertical, Delivery Partner Experience. You and your team will be responsible for managing and creating the tools, programs, and processes that will build great working partnerships with thousands of Delivery Partners that choose to work on our platform. You will work cross functionally within our team to deliver a world class delivery partner experience, and ensure we are The Gig of Choice for DP’s. You will also work closely with our Field Operations Team to build tools and processes that are focused on improving our Delivery Partner Experience at our MFC’s. You should always be thinking about processes and tools that streamline our programs for your team and our Delivery Partners.

Qualifications

• 2+ years people management experience.
• Ability to assist in hiring, developing and building a high performance team.
• Experience managing people is needed for this role.
• Able to proactively recognize problems with your team and help find the best outcome.
• Be obsessed with improving our engagement tools and creating great outcomes for our DP’s.
• Excellent problem solving skills.
• Ability to think outside the box, and advocate for improvements.
• Be willing to try new things and learn from failures.
• Comfortable using and creating data to solve problems or kick off initiatives.
• People motivator that also focuses on team member development.
• Demonstrated ability to collaborate cross functionally across various business teams to define and achieve success together.
• Strong presentation skills, with the ability to create team and cross functional buy in.
• Willing to learn on the fly and use the learning for personal and team development.
• Great project management skills.

Requirements

• Strong sense of ownership and entrepreneurial spirit with relentlessly high standards and high attention to detail.
• Leadership ability with excellent interpersonal communication (both verbally and written).
• Highly empathetic.
• Must be a collaborative, cross-functional team player and comfortable partnering with a variety of teams.
• Data driven - you like to solve problems using data to support creative decisions.
• Proactive & independent, always looking for ways to take initiative and improve existing programs/processes.
• Resourceful - able to work independently and as part of a team.
• Willingness to roll up sleeves and do the work yourself.
• Strong organizational skills, must be able to prioritize various activities.
• Welcomes constructive feedback and uses it to grow.
• Ability to maintain the highest level of confidentiality and discretion.

Benefits

• Inclusive workplace where we do not discriminate on the basis of race, sex, gender, national origin, religion, sexual orientation, gender identity, marital or familial status, age, ancestry, disability, genetic information, or any other characteristic protected by applicable laws.
• Encouragement of diversity and qualified individuals to apply.
• Equal employment opportunity employer.