[Hiring] Manager, Deliver Value Stream Lead @Johnson & Johnson Innovative Medicine

Role Description

We are searching for the best talent for Project Transcend: Manager, Deliver/Customer Service Workstream Leader, MedTech – Dynamo Deployment and Transcend Business Adoption Support.

We are seeking a Deliver Workstream Lead ensuring the pre-defined global Transcend Order‑to‑Cash (OTC) template effectively supports the North America business processes for DC network strategies.

This role partners with functional and cross‑functional teams to represent Deliver/Customer Service requirements, validate template build decisions, and ensure solutions are practical, scalable, and adoption‑ready for end users. The role fosters the Transcend Dynamo solution within Deliver/Customer Service, guiding process alignment, testing, and change enablement to ensure readiness, consistency, and successful deployment.

The position will directly manage a team comprised of process leads and Deliver subject matter experts representing the various business units in scope for North America.

This role will also support Project Transcend 2.0 with business adoption support including change impacts, training, work instruction, SOP's and customer communication.

Key Responsibilities

• Lead participation in solution confirmation workshops, ensuring alignment with order management and requirements.
• Serve as a Deliver business representative, providing guidance on global, local, and specialized process requirements and resolving functional questions.
• Drive change impact assessment and readiness planning across the O2C deployment.
• Represent Deliver in system demos and design, providing structured, strategic feedback.
• Oversee Deliver data readiness, including data cleansing, validation, and deployment preparedness.
• Define and govern Deliver/Customer service test scenarios to support end‑to‑end order to cash validation.
• Lead validation activities for the deliver customer service workstream through coordinated testing and business simulations.
• Assess and communicate solutions impacting key performance indicators, service levels, and customer experience.
• Ensure SOPs, Work Instructions and business adoption activities are completed, and approved prior to deployment(s).
• Provide leadership support for cutover planning, training execution, post‑go‑live deployment, and early‑life stabilization activities.

Qualifications

• Minimum four (4) years of business-related experience in Supply Chain or Order to Cash Processes.
• A minimum of a bachelor’s degree.
• Subject‑matter expertise in Deliver/Customer Service and Order‑to‑Cash capabilities within an SAP environment.
• Ability to drive timely decision‑making and execution against defined plans while handling risk and dependencies.
• Strong self‑leadership, with the ability to operate effectively in ambiguity, handle ambitious demands, and demonstrate resilience during transformation.
• Ability to balance and align diverse stakeholder priorities to enable consistent process adoption and business readiness.
• Strong analytical and problem‑solving skills to assess current‑state processes, identify gaps and inefficiencies, and drive continuous improvement.
• Proficiency with SAP including modules relevant to the Value Stream (i.e. Sales order management, order fulfillment, invoicing, ASN, returns processing).

Requirements

• Experience in the MedTech industry (preferred).
• Ability to travel up to 20% of the time both domestically and internationally (preferred).

Benefits

• Vacation – 120 hours per calendar year.
• Sick time - 40 hours per calendar year; for employees who reside in the State of Colorado – 48 hours per calendar year; for employees who reside in the State of Washington – 56 hours per calendar year.
• Holiday pay, including Floating Holidays – 13 days per calendar year.
• Work, Personal and Family Time - up to 40 hours per calendar year.
• Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child.
• Bereavement Leave – 240 hours for an immediate family member; 40 hours for an extended family member per calendar year.
• Caregiver Leave – 80 hours in a 52-week rolling period.
• Volunteer Leave – 32 hours per calendar year.
• Military Spouse Time-Off – 80 hours per calendar year.