[Hiring] Manager, CRM & Program Enablement @Points of Light

Role Description

The Manager, CRM and Program Enablement, serves as the embedded Salesforce and operations partner for Corporate Programs and Nonprofit and Impact Programs. The role gathers program requirements, supports approved Salesforce workflows, maintains program data and reporting, provides role-based training and user support, and coordinates assigned meetings, operational handoffs, Corporate Service Council contracts/reporting, and other program enablement support as needed. Additional requests within these areas will be scoped and prioritized with the Senior Director alongside ongoing responsibilities.

This role translates operational needs into practical Salesforce and process improvements, maintains reliable data and documentation, and helps ensure consistent execution across both client teams.

Qualifications

• 3-5 years of experience in CRM enablement, program operations, project coordination, database management, or a related field.
• Experience using Salesforce or a comparable CRM; experience building reports or dashboards preferred.
• Experience coordinating cross-functional workflows, meetings, and documentation.
• Strong proficiency in Microsoft Office and SharePoint.
• Ability to create a welcoming work environment for all.

Requirements

• Strong Salesforce or comparable CRM skills, including data stewardship, reporting, and user support.
• Ability to translate business needs into clear process and system requirements.
• Excellent project coordination, meeting facilitation, documentation, and follow-through skills.
• Proficient in maintaining accurate program and contract-support records across multiple stakeholders.
• Proven analytical and problem-solving skills with a practical continuous-improvement mindset.
• Clear written and verbal communication skills for technical and non-technical audiences.
• Ability to manage competing priorities and escalate risks or unclear ownership appropriately.
• Service-oriented judgment while maintaining process and data standards.

Benefits

• Competitive compensation and excellent benefits including a robust PTO program: 18 days of PTO (increases to 20 days after three years of service) and 10 holidays; plus, we are closed December 25-January 1.
• Medical, dental, and vision benefits offered.
• Free life insurance, along with long-term and short-term disability.
• A 403(b) program with employer match.
• Parental leave and one day of volunteer time off per month.