[Hiring] Manager, Clinic Growth & Launch @Vituity

Role Description

Leads market research and site selection for new Jovive clinic locations and service lines (urgent care, wound care, primary care, cash-pay verticals), using demographic, foot-traffic (Placer.ai), payer mix, employer density, and competitive data, in partnership with the National Physician Director, Ambulatory Medicine on clinical-market fit and service line strategy.

• Establishes and maintains a market scoring model ranking candidate California submarkets on demographic, competitive, payer, and real-estate criteria — refreshed quarterly and used to defend pipeline sequencing decisions.
• Owns the new-clinic launch playbook end-to-end: site readiness checklist, pre-open Gantt, soft-launch protocol, grand-opening marketing coordination, brand and operational standards, SOPs, and ramp protocols.
• Represents Jovive as a strong and positive leader with external growth-facing stakeholders.
• Negotiates and executes with external vendors and internal departments to keep new clinic openings on schedule and on budget.
• Manages capital project budgets for de novo buildouts and renovations, tracking variance against pro forma.
• Designs, develops, and monitors de novo performance metrics — pre-open Gantt adherence, soft-launch volume, days-to-break-even, ramp curve vs. pro forma, patient acquisition cost.
• Executes the Jovive clinic expansion pipeline — sequencing candidate markets, sets opening cadence, and reports pipeline status to executive leadership.
• Identifies issues in the new-clinic launch pipeline and independently coordinates corrective action plans.
• Identifies, evaluates, and recommends acquisition or partnership targets that accelerate portfolio expansion.
• Supports the growth-strategy co-partnership of the National Physician Director, Ambulatory Medicine and the Senior Manager, Operations.
• Supports post-launch stabilization at newly opened clinics through the 90-day ramp.
• Produces a structured handoff packet for each stabilized clinic.
• Integrates Vituity resources and services to support, enhance, and innovate the Jovive DTC clinic model.
• Supports regional activities and team meetings where new-market entry or launch learnings are on the agenda.
• Works with programs and innovation to pilot new service lines or operational models at de novo sites before scaling.
• Ensures quality and operational-performance metrics are met at newly launched sites.
• Provides operational support during launch — revenue cycle setup, staff onboarding programs, and business development coordination.
• Travels to launch markets and newly opened clinic locations for site selection, build-out oversight, opening support, and stabilization visits (up to 50%).
• Performs related duties as required.

Qualifications

• Bachelor’s degree in Healthcare Management, Business, Finance, or related field and 5 years of experience in healthcare operations, business analysis, operations analysis required OR equivalent combination of education and experience.
• Must have 2 years of management or progressive responsibilities with supervisory duties required.
• Master's degree in Healthcare Management, Business, Finance, or related field and 8 years of experience preferred.
• 3 years of management or progressive responsibilities with supervisory duties preferred.
• Multi-site clinic launch or de novo development experience strongly preferred.
• Direct experience managing real estate coordination and construction/build-out projects preferred.
• Willingness and availability to travel to launch markets across California, up to 50%, during the pre-open and soft-launch phases preferred.
• 0→1 builder mindset — comfort with ambiguity, ability to operate without a defined playbook, and bias toward execution.
• Independent judgment — exercises decision authority on launch-phase operations.
• End-to-end ownership — sees new clinic openings from concept through 90-day stabilization.
• DTC/consumer healthcare orientation — understands cash-pay economics, patient acquisition funnels, online reputation, and consumer experience differentiation.
• Cross-functional partnership — works fluently with various departments without requiring heavy management overhead.
• Analytical and problem-solving skills in financial statements and statistical reports.
• Moderate expertise in healthcare operations with basic to moderate understanding of lean six sigma principles.
• Project management, negotiation, and facilitation skills.
• Ability to motivate and develop the potential of others.
• Ability to work collaboratively as a team member in a fast-paced environment.
• Knowledge of the physician’s clinical, management, and leadership roles in the healthcare environment.
• Knowledge of MS Office applications (PowerPoint, Excel, Access, Word).
• Excellent oral and written communication skills.
• Public speaking skills with an ability to present to all types of audiences.
• Demonstrated ability to handle detailed work accurately and quickly, work to deadlines on multiple projects.

Benefits

• Superior health plan options.
• Dental, Vision, HSA/FSA, Life and AD&D coverage, and more.
• Top Tier 401(k) retirement savings plans with a $1.20 match for every dollar up to 6% plus discretionary profit-sharing contributions.
• Generous paid time off starting 3-4 weeks annually.
• Student Loan Refinancing Discounts.
• Professional and Career Development Program.
• EAP and travel assistance included.
• Wellness program.
• Purpose-driven culture focused on improving the lives of our patients, communities, and employees.