[Hiring] Manager, Business Systems Expert (BSE) for Inventory, Warehouse Management and Logistics @RTX

Role Description

The RTX Enterprise Services Applications Digital Technology Organization is seeking a Manager, Business Systems Expert (BSE) with expertise in SAP Inventory Management (IM), Logistics, and Warehouse Management (WM). In this role, you will support the Deliver team by implementing, configuring, and optimizing SAP solutions to enhance operational efficiency across the enterprise. You will collaborate with business users, technical teams, and 3rd party logistics (3PL) providers to drive innovation and improve processes.

• Translate business needs into clear functional and technical SAP requirements.
• Collaborate with Product Owners and end-users to prioritize backlogs and drive continuous improvement.
• Provide functional guidance across Inventory, Logistics, Warehousing, and Shipping processes.
• Partner with 3rd party logistics (3PL) providers to implement warehouse solutions that enhance operational performance.
• Configure SAP IM/WM modules and customize solutions for enterprise-specific needs.
• Support cross-module integrations within SAP ECC and S/4HANA, including dependencies with WM and EWM.
• Design and implement new or enhanced ECC functionality to support future S/4HANA transitions.
• Analyze workflows, optimize processes, and enhance user experience.
• Collaborate with technical teams and subject matter experts to create ROM estimates and solution designs.
• Develop high-quality functional documentation and training materials.
• Conduct functional testing and support quality assurance efforts.
• Manage transports in coordination with change and configuration management processes.
• Provide ongoing functional support and troubleshoot issues as needed.

Qualifications

• Typically requires a Bachelor’s degree and minimum of 8 years of experience or an Advanced degree and minimum of 5 years of experience.
• 8–10 years of SAP ECC experience with a focus on Inventory Management (IM), Warehouse Management (WM), Shipping (TMS), and Logistics and proficiency with JIRA, Confluence, and other agile delivery tools.
• 5+ years of experience in Agile, Scrum, or SAFe delivery environments and experience working with 3rd party logistics (3PL) partners.
• Experience supporting or integrating conveyor-based warehouse operations with hands-on experience with SAP IMG configuration.
• Experience with the SAP Fiori UX framework and application suite with practical experience in warehouse operations, including receiving, inspection, pick/pack/pass, serial and batch management.

Qualifications We Prefer

• Working knowledge of the WaveTrak warehouse control system.
• Experience with SAP S/4HANA and its integration with other modules.
• Familiarity with Quality Inspection, Handling Units, and Transportation/Shipping processes.
• Experience designing and leading IM/WM workshops and engaging stakeholders.
• Knowledge of functional testing processes and creating training materials.

Benefits

• Robust total rewards package with compensation.
• Healthcare, wellness, retirement, and work/life benefits.
• Career development and recognition programs.
• Parental (including paternal) leave.
• Flexible work schedules.
• Achievement awards.
• Educational assistance.
• Child/adult backup care.