[Hiring] Managed Services Chief Architect @MGT

Role Description

The Managed Services Chief Architect will serve as the executive technical lead on MGT's largest, most complex, and most strategic pursuits, from first customer meeting through close.

• Lead impactful customer presentations, executive briefings, and equipment demonstrations on-site or virtually.
• Provide Architect-level oversight on large, complex opportunities, ensuring best practices in design, integration, and delivery feasibility before commitment.
• Own critical deal management: engage on at-risk and must-win deals, resolve technical objections, and drive them to closure.
• Support the deals desk on discounting and margin escalations for strategic pursuits.
• Deliver architect-level technical continuity into project startup, ensuring a seamless handoff to delivery and ongoing client satisfaction.

Offering Development & Refactoring:

• Continuously refactor the solution group's offerings to reflect market demand, OEM roadmaps, and delivery capability.
• Own pricing and packaging for the practice, differentiated by vertical, geography, and customer size.
• Define and communicate the practice roadmap and technical vision, internally and to customers.
• Own and maintain strategic OEM and vendor relationships, including roadmap alignment, program participation, and escalation paths.
• Identify, qualify, and manage subcontractors required to extend delivery capability.

Enablement & Sales Support:

• Build and deliver presales enablement for the solution group, including solution modes, demo standards, and reference architectures.
• Provide regional sales support, acting as the escalation point for technical and commercial questions in the field.
• Support the deals desk on discounting and pricing escalation.
• Manage procurement vehicles applicable to the practice and ensure the field knows how and when to use them.
• Embed AI into the practice's own workflows — scoping, design, estimating, and proposal generation — to compress cycle time.

Performance Tracking:

• Track and report on service delivery capability within the practice, identifying gaps in skills, staffing, or tooling.
• Own OEM certification tracking for the practice, ensuring partner-level requirements and customer-facing credentials are maintained.
• Deliver monthly performance updates covering wins, sales performance and adoption, and customer success collaboration.

Qualifications

• Service delivery frameworks — ITIL v4, tiered service catalog design (break/fix vs. proactive vs. fully managed), and ITSM platforms (ServiceNow, ConnectWise, Autotask, Jira Service Management).
• Monitoring and remote management — network and endpoint platforms (Auvik, ManageEngine, ConnectWise), SIEM/SOC integration, alert threshold and escalation design, and patch/remediation tooling.
• MSP business case — TCO/ROI vs. internal IT, CapEx-to-OpEx translation for finance stakeholders, cost avoidance and soft-value quantification, and competitive differentiation.
• Recurring-revenue economics — gross margin modeling for services contracts, attach rates and their effect on deal profitability, and contract structures (auto-renewal, true-up/true-down, co-terming).
• Customer-facing reporting — QBR structure and metrics (SLA attainment, ticket trends, utilization), dashboarding (Power BI, native ITSM reporting), and RCA documentation standards.
• Ability to translate a prospect's environment (device counts, ticket volume, tool sprawl) into a right-sized proposal and a 30-60-90 day transition plan.
• Working knowledge of adjacent practice areas (security, collaboration, cloud/datacenter, physical security) sufficient to identify attach opportunities within a broader deal.

Requirements

• Bachelor’s degree or equivalent work experience.
• Ten (10) or more years of hands-on experience in the applicable technology field.
• Five (5) or more years of presales engineering, solution architecture, or equivalent.

Skills

• Demonstrated success leading the technical strategy on large, complex opportunities.
• Proven ability to design and price large-scale solutions, including budgetary and detailed cost estimating.
• Experience owning offering definition, pricing, or packaging for a technology practice or portfolio.
• Experience managing OEM/vendor relationships and subcontractor resources.
• Strong written and verbal communication skills; ability to translate customer requirements into a bill of materials (BOM) and system design.
• Ability to present credibly to executive and C-level audiences on both technical and financial merits.
• Strong organizational, communication, and interpersonal skills; able to prioritize, multitask, and adapt to new technologies.
• Willingness to pursue ongoing learning and professional growth.

Benefits

• Flexible paid time off.
• 5% 401K matching program.
• Equity opportunities.
• Incentive and bonus programs.
• Up to 16 weeks of paid parental leave.
• Flexible spending accounts.
• Full-health benefits with base employee coverage fully funded, comprising:
  • Medical, dental, and vision coverage.
  • Life insurance.
  • Short and long-term disability coverage.
  • Income protection benefits.

Company Description

MGT is a leading provider of technology and advisory solutions serving state, local, and education government agencies (SLED) across the United States.