Mainframe Technical Advisor @C0022 Ensono LLC

[Hiring] Mainframe Technical Advisor @C0022 Ensono LLC

Mar 29, 2025 - C0022 Ensono LLC is hiring a remote Mainframe Technical Advisor. 💸 Salary: unspecified. 📍Location: USA.

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Role Description

Reporting to the Mainframe Operations Run organization, you will be part of the Technical Advisor team. As a Technical Advisor you will be the Mainframe point of contact and lead technical resource for the client; provide leadership on troubleshooting and execution.

Promote open communication with other departments
Demonstrate sound judgment necessary in performing all duties as a technical advisor
Identify, communicate, and resolve issues to optimize clients’ infrastructure
Manage client communication
Conduct proactive and reactive problem management
Reduce the number of repeat issues through root cause analysis
Build strong client relationships by becoming a point of contact for clients
Work with internal departments to mitigate client concerns

Key Responsibilities

Partner with the Technical Delivery Manager to identify and capture MF operational risks, insights, and improvements
Assist in the development and execution of improvement plans
Partner with Solution Architects to review and validate a solution’s feasibility; also make solution recommendations
Enhance Change Order Execution for Optimize and Run teams
Coordinate and communicate SW and HW Technology roads to the client stakeholders
Coordinate and communicate RCA to client stakeholders
Interface between Ensono teams and client stakeholders to identify and bring efficiencies, thought leadership, and process improvements to the client environment
Participate in Knowledge Transfer activities for new client on-boarding activities to transition support to BAU MF teams

Skills

Proficiency in interacting with SW and HW vendors
Familiarity with mainframe functional areas such as TCP/IP, VTAM, SNA, SFTP, Session Manager tools, and Disaster Recovery concepts
Technical implementation skills required for Communications Server and related ISV software products on the z/OS platform
Deep understanding of MF HW and SW infrastructure
Proficient in Microsoft suite (Excel, Word, Powerpoint) to a level of creating documents which can be shared with clients
Exceptional interpersonal, verbal and written communication skills
Customer Service skills at management level
Experience establishing and documenting processes and procedures
Strong collaboration and teamwork skills
Understand a large-scale 24x7 production environment
Strong problem solving and analytical skills with knowledge of problem analysis
Self-motivated and able to manage multiple projects simultaneously
ITIL certification desirable
Willingness to take ownership of issues and progress to resolution
Ability to host meetings and conference calls

Experience

Minimum of 10 years of experience within a zOS environment
Technical knowledge across multiple Mainframe teams
Knowledge of DR planning and execution
Experience with client facing and Service Delivery communication acumen
Experience with on-boarding new clients in a managed service
Experience of working within a managed services environment is advantageous
College degree preferred

Primary Location City/State

Homebased - Downers Grove, IL - Finley, Illinois

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Mainframe Technical Advisor @C0022 Ensono LLC

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Salary 💸 unspecified	Remote Location USA
Job Type full-time	Posted Mar 29, 2025

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📍	Be aware of the location restriction for this remote position: USA
‼	Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.

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[Hiring] Mainframe Technical Advisor @C0022 Ensono LLC

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