[Hiring] Machine Health Specialist @UE Systems

Role Description

We are seeking a technically sharp, customer-obsessed Machine Health Specialist to serve as the primary post-installation technical owner of the deployed OnTrak solution. This role is ideal for a reliability or condition-monitoring professional who thrives on interpreting complex data, building trusted relationships with plant-floor and engineering stakeholders, and turning technical findings into measurable, sustained reliability outcomes.

• Be the face of the solution: Own the post-install technical relationship for assigned customers and build a trusted-advisor relationship with plant reliability, maintenance, and operations stakeholders.
• Analyze condition data: Interpret lubrication, ultrasound, vibration, temperature, and operating data in UE Insights.
• Maintain technical configuration: Establish and validate asset baselines, set and refine alert thresholds, and support the configuration of controllable lubrication setpoints.
• Safeguard autonomous lubrication: Support the appropriate configuration and review of daily and weekly grease-volume limits.
• Manage lubrication performance: Evaluate performance across Manual, Automatic Time-Based, and Autonomous Condition-Based lubrication.
• Communicate insights clearly: Translate bearing condition, lubrication state, developing faults, and system-health findings into concise, actionable recommendations.
• Turn alerts into action: Help customers incorporate OnTrak Alerts, Alert Groups, and Work Requests into their maintenance workflow.
• Maintain technical data integrity: Validate asset and bearing information, grease type, operating speed, and other application data.
• Diagnose customer pain points: Proactively identify the technical or process factors driving downtime, missed maintenance, lubrication failures, and recommend practical improvements.
• Guide program maturity: Help customers strengthen their condition-based lubrication program by recommending monitoring-practice improvements.
• Coordinate cross-functionally: Partner with Field Services, other Machine Health Specialists, Customer Support, and Product and Engineering teams.
• Protect sustained customer value: Monitor the technical health of assigned customer programs and coordinate follow-through until the program is operating effectively.
• Report on value delivered: Conduct regular customer reviews using credible operational evidence.

Qualifications

• 3+ years of experience supporting an industrial reliability, maintenance, lubrication, or condition-monitoring program.
• Strong mechanical understanding of rotating equipment, including bearings, lubrication points, pumps, motors, fans, and gearboxes.
• Working knowledge of bearing lubrication fundamentals, including grease selection, quantity and interval considerations.
• Ability to interpret multiple condition indicators together and recognize when a finding requires further investigation.
• Excellent communication skills, with a demonstrated ability to translate technical findings into clear recommendations for non-technical audiences.
• A genuinely customer-facing mindset and comfort serving as the primary technical relationship owner for an assigned customer.
• Strong problem-solving instincts and the ability to identify whether a customer issue is driven by asset condition, lubrication practice, application data, system configuration, hardware, connectivity, or workflow.
• Comfort working cross-functionally with field technicians, analysts, Customer Support, Product and Engineering teams, and account teams.
• Willingness to travel approximately 10–25% for on-site customer visits, technical reviews, and program support.

Requirements

• Nice to Have: Vibration Analyst Category I/II, CMRP, ICML, or other reliability/lubrication certification.
• Prior experience with OnTrak, UE Insights, or a comparable condition-monitoring or CMMS software platform.
• Experience delivering customer-facing technical reviews or quarterly business reviews (QBRs).

Benefits

• Dental, vision, and health insurance.
• Paid time off.
• Retirement contributions.
• Opportunity to join a family in a transformative phase of the business.