[Hiring] M&A UC Integration Engineer @Inficare Technologies

Role Description

This role is responsible for the planning, design, implementation, and support of M365 migrations which support business acquisitions and divestitures. The engineer will either perform or oversee vendor resources for all migration activities in IT projects related to M365 migrations. They ensure the integrity of the discovery and planning phase and ensure that appropriate testing has been performed before production moves take place. Finally, while working closely with the project manager, OCM, and other project stakeholders, they will deliver a minimally intrusive migration experience and hypercare support.

Primary Duties and Responsibilities:

• Resolve Microsoft 365 support tickets and requests using ServiceNow ticketing system
• Provide engineering and research support for all Microsoft 365 products and maintain a passable understanding of Google Workspace
• Create and maintain technical documentation related to migrations
• Manage multiple migration efforts simultaneously
• Implement and manage migration tool servers and infrastructure within the scope of activity of each migration project
• Maintain Information Security Strategy Awareness across the scope of technologies they support for migration activities
• Act as the Subject Matter Expert for migration tools such as BitTitan MigrationWiz, Quest On-Demand Migrations (ODM), Sharegate, and native Microsoft migration capabilities
• Collaborate across multiple teams to ensure successful delivery of results based on scope of work
• Create, maintain, and communicate technical documentation and migration statuses regularly
• Provide time estimates, budget forecasting, and project scopes for related projects
• Identify project risks and potential solutions with minimizing impact
• Deliver automated setup practices and well-defined SOPs focusing on full automation of the implementation process where possible
• Work with business partners to understand business needs and incorporate those into overall strategic planning

Qualifications

• 5+ years of directly-related or relevant experience, preferably in IT Infrastructure design

Requirements

Preferred Certifications:

• Microsoft IT Certifications e.g. Certified Engineer, Microsoft Certified IT Professional
• Certified Information Systems Security Professional (CISSP)
• Application/Infrastructure/Enterprise Architect Training and Certification, e.g. TOGAF
• Cloud Infrastructure Certification e.g. Azure Solution Architect Expert Certification
• Networking, Network convergence & Network Security & Compliance (CCNA)
• Enterprise IT Certification e.g. CGEIT

Skills & Knowledge

Behavioral Skills:

• Critical Thinking
• Detail Oriented
• Interpersonal Communication
• Learning Agility
• Problem Solving
• Time Management

Technical Skills:

• Data Management
• Data Security
• IT Infrastructure Management
• IT Support like Software & Hardware Installation, Troubleshooting
• Technical Documentation

Tools Knowledge:

• Microsoft Office Suite
• Migration tools like BitTitan or Quest ODM
• Ticket/Complaint Management Systems
• Internet Protocols like DNS, SMTP, and similar concepts like SPF/DKIM/DMARC

Work Environment

The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:

• The noise level in the work environment is generally quiet.

Physical and Mental Requirements

• Sedentary physical activity requiring reaching, sifting, lifting, finger dexterity, grasping, feeling, repetitive motions, talking, and hearing.
• Some lifting of up to 25 pounds may be required occasionally.
• Visual requirement is for close vision, distance vision, peripheral vision, and ability to adjust focus.
• 75% or more time is spent looking directly at a computer.
• Associate is frequently required to stand, walk (or otherwise be mobile).
• Ability to deal with stressful situations as they arise.

Location & Work Model

LATAM Nearshore - Mexico, Canada, or Colombia preferred. Remote.

Engagement Details

Start Date: October 1, 2026. Candidates must complete all required background verification checks prior to onboarding.