[Hiring] Localization Operations Specialist @Smartling

Role Description

As a Localization Operations Specialist on the Managed Services team, you'll own the end-to-end localization lifecycle for a portfolio of enterprise clients, serving as both their operational point of contact and a key contributor to how our team delivers value. This is a role for someone who brings real localization experience, thrives in a fast-paced, remote-first environment, and is energized by the challenge of balancing operational precision with strong client relationships.

You Will:

• Act as your clients' embedded localization operations expert, serving as the primary operational point of contact and trusted advisor for assigned accounts.
• Foster strong stakeholder relationships, navigate competing priorities, and coordinate cross-functional teams to ensure the successful execution and continuous improvement of clients' localization programs.
• Design and optimize localization processes within Smartling’s platform and client-preferred project management and content management tools, overseeing the end-to-end job lifecycle and tailoring configurations to each client’s unique requirements, including effective use of AI tooling where applicable.
• Solve problems both independently and collaboratively, bringing a solutions-first mindset to client challenges and internal roadblocks.
• Proactively drive operational excellence by identifying and implementing process improvements, documenting best practices, and leveraging automation and AI-enabled solutions to streamline workflows, enhance scalability, and improve team efficiency.

Qualifications

• At least 2-3 years of experience in localization or translation project management, ideally within a managed services or agency environment.
• Solid understanding of localization file formats, content types, and CAT/TMS tooling.
• Strong client management skills: comfortable leading calls, navigating difficult conversations, and representing the team externally.
• Proficiency with project management and reporting tools (e.g., Jira, Asana, Google Sheets, Looker, or equivalent).
• Experience coordinating with cross-functional teams across engineering, QA, and vendor management.
• Excellent organizational and time management skills, with sharp attention to detail and the ability to manage competing priorities across time zones.
• Strong written and verbal communication skills.

Requirements

• Preferred but not required: Hands-on experience with Smartling or other TMS platforms (such as Phrase, XTM, or MemoQ).
• Experience supporting enterprise or SaaS clients in an operational or customer-facing role.
• Fluency or working proficiency in a second language.
• Interest in language, technology, or global content strategy.

Benefits

• Freedom 🏡 - we are remote-first.
• Growth - an opportunity to learn and advance your career.
• Wealth 💰 - we offer competitive salary and 401(k) + company match.
• Wellness - health insurance; free medical plan for you and your family.
• Balance - flexible PTO + 11 holidays; generous parental leave.
• Culture 🤝 - an energetic, value-driven, and fun culture and team spirit.
• Bonus - employee referral program and Apple equipment.