[Hiring] Learning Operations Specialist @CapeTalent

Role Description

The future of learning deserves the right talent. CapeTalent connects AI-forward Learning & Development professionals with Fortune 100 companies driving innovation at scale.

Our FinTech enterprise learning client has outgrown its content operations. Course and module data for a large course catalog lives across an internal (custom) content management system (CMS), the Docebo learning management system (LMS), and a set of spreadsheets — and none of them is the confirmed source of truth. Much of the existing content is outdated, since the underlying subject matter (tax law and business process) changes constantly.

You'll be the hands-on operator who fixes that:

• Auditing and de-duplicating the content catalog.
• Closing the gap between the CMS and the LMS while a permanent automated sync is being built.
• Tagging content to the organization's new skills taxonomy.

This is active, in-progress work with real near-term deadlines, not a theoretical project.

Note: Basic day-to-day Docebo/LMS helpdesk administration (ticket queue, user provisioning) is a separate, already-staffed role and is explicitly not part of this one.

Qualifications

• Hands-on administration experience with an enterprise LMS (Docebo or similar) and/or a content/learning management system.
• Experience tagging content to a skills or competency taxonomy.
• Contact center operations experience paired with learning and development experience.
• Jira or similar ticket-queue experience.
• Comfortable defining success metrics and supporting pilots or A/B tests with analytics or data science partners.
• Familiarity with continuing-education compliance requirements (NASBA, IRS) or a similarly regulated content environment.
• Comfortable with high-volume, detail-heavy reconciliation work.
• Experience with content audits, catalog cleanup, or data-quality projects.
• Strong, clear documentation habits.

Requirements

• Remote 8 month contract (strong likelihood of extension).
• 1099/C2C Only | Candidates must be based in the United States.
• Start date: November 2026.
• 40 hours per week @ $40-$45/hour (C2C or 1099).
• Standard U.S. business hours.
• Heavy Slack collaboration.
• Laptop provided.

Benefits

• Fast, visible impact — progress is trackable with hard numbers.
• Clear growth path toward ownership roles.
• Long-term partnership — CapeTalent keeps contractors on engagements for years.