[Hiring] Lead Journey Management Strategist @TheyDo

Role Description

As Principal Executive Advisor for Journey Management at TheyDo, you define, scale, and represent the global vision for journey management at enterprise level. In this highly strategic, externally focused role, you partner directly with C-suite and executive sponsors across TheyDo’s most critical enterprise accounts to position journey management as long-term business infrastructure and unlock sustained, multi-year return on investment (ROI).

You lead complex, multi-threaded enterprise transformation programs that span Customer Experience (CX), Product, Operations, and Transformation. You shape and evolve TheyDo’s journey management frameworks, coaching standards, and executive narratives, while working closely across Product, Customer Success, and Go-To-Market teams to influence platform direction, enablement strategy, and commercial positioning.

This role goes beyond delivery. As a senior advisor and thought partner, you help define how journey management is practiced, sold, and understood at enterprise scale. You influence both customer strategy and TheyDo’s category direction, operating with full autonomy and accountability for the strategic evolution and global credibility of journey management at TheyDo.

What you’ll do

• Act as a trusted advisor to Tier 0 enterprise customers, partnering with executives who own multi-year transformation agendas across Customer Experience (CX), Product, Operations, Digital, and Transformation.
• Lead C-suite-level conversations that reframe journey management as strategic enterprise infrastructure.
• Translate ambiguous executive goals into structured, scalable journey-led transformation programs.
• Build executive alignment across complex stakeholder groups, including steering committees and governance bodies.
• Shape multi-year investment narratives, enterprise return on investment (ROI) frameworks, and expansion strategies.
• Partner closely with Customer Success (CS) and Account Executive (AE) leadership on executive renewals, strategic account planning, and long-term growth.
• Influence product direction by connecting enterprise needs, market signals, and executive priorities.
• Define, evolve, and institutionalise global best practices, maturity models, and transformation frameworks.
• Represent TheyDo externally through executive briefings, thought leadership, and industry forums.

You operate with full autonomy across markets, verticals, and strategic accounts. You are trusted to make judgement calls, set direction, and lead without waiting for permission.

Who you’ll work with

• C-suite leaders across CX, Product, Operations, Transformation, and Digital.
• Executive sponsors and enterprise steering committees.
• Leaders accountable for multi-year, enterprise-wide change.
• Customer Success and Sales leadership.
• Product and go-to-market strategy teams.
• Senior leaders shaping TheyDo’s category narrative.

The outcomes you own

• Strong executive alignment around journey-led enterprise transformation.
• Multi-year transformation commitments and strategic expansion programs.
• Clear, credible enterprise ROI and value narratives.
• Net Revenue Retention (NRR) growth in our most strategic accounts.
• Visible market and category leadership for journey management.

Qualifications

• Extensive experience working directly with C-suite and executive leadership in large, complex organisations.
• A proven track record leading or advising multi-year, enterprise-scale transformation programs.
• Deep understanding of enterprise operating models, digital transformation, customer experience, or business transformation.
• Experience positioning complex platforms, services, or practices as strategic infrastructure.
• A background in senior consulting, strategy, transformation leadership, or an equivalent path.

Requirements

• You influence at C-suite level and align diverse executive agendas with confidence.
• You are comfortable operating in ambiguity and turning vision into action.
• You bring strong executive presence, storytelling, and narrative-building skills.
• You can operate independently across markets, industries, and strategic accounts.
• You understand how enterprise value is created, sustained, and expanded over time.
• You have experience driving multi-year expansions and Net Revenue Retention.
• You can define and communicate enterprise ROI frameworks and long-term investment narratives.
• You partner naturally with CS and Sales leaders on strategic account strategy.
• You know how to define and scale global best practices and maturity models.
• You have influenced product strategy or roadmap direction at an executive level.
• You are comfortable representing a company externally, or ready to step into a visible thought leadership role.

Benefits

• Competitive compensation and pre-IPO equity.
• Fully remote working with flexible hours.
• Health Insurance benefit.
• Flexible holiday days - a minimum of 25 days of paid holiday per year (pro rata).
• Learning and Development budget.
• Wellbeing budget.
• Paid parental leave - 6 months for the primary carer, and 6 weeks for the secondary carer - fully paid.
• Home office or co-working support.
• Company events.
• Latest tech & tools.
• Continuous growth of our benefits package as we continue to grow in size.