[Hiring] Knowledge Base Content Assistant @HRS Talent Solutions

Role Description

A help page is only useful if its instructions match the current process. The Knowledge Page Revision Assistant helps an online support team apply approved corrections, check the published result, and keep the change history understandable. This is a remote content administration job with a customer service purpose. You are not responsible for creating policy or deciding how a complex support issue should be resolved.

• Follow the source, then check the page.
• The assigned request may include:
  • Replacement wording
  • A new screenshot
  • A link to a current form
• Read the approval and identify the exact page and section.
• If the request is unclear, ask the document owner before editing.
• After entering a permitted change, view the page as a reader would:
  • Is the heading still correct?
  • Does the link lead to the intended destination?
  • Did a list or image break?
• A change saved inside an editor is not complete until the visible online page has been checked.
• If a new instruction contradicts another help article, flag that relationship.
• When a page is intended for internal use only, verify its audience setting within your assigned process.
• Good office administration means the tracker records the request, approval, edit, check, and any remaining issue.
• A support colleague should know whether it is safe to share the article with a customer.

The position includes:

• Review a queue of approved help-page corrections.
• Locate the exact article and affected section in a web-based editor.
• Apply permitted wording, link, or image updates without adding new claims.
• Check the published page for basic readability and working links.
• Note related pages that might need a separate review.
• Maintain a concise record of changes and approvals.
• Send an unclear policy or technical issue to the right owner.
• Coordinate completion notices with the support team.

No technical writing degree is necessary. Customer service and office administration backgrounds are welcome because they help you see why accurate guidance matters. New entrants can learn the publishing tool, style rules, and review checklist through training. Comfort with online documents and careful comparison of text will help. You should be able to accept feedback and correct a page without treating the task as an opportunity for an unrelated rewrite.

This remote opening is full-time. A home office or another focused computer workspace supports detailed page review. The actual employer will confirm editorial access and training.

• Sometimes the approved text is correct but the page's navigation label still points readers to an outdated topic. Note the mismatch for the content owner.
• A linked form may open but lead to a superseded version, so a check should confirm the destination rather than merely that a click works.
• If the page has a mobile layout, view it in the employer's preview or browser tools when required by the checklist.
• You are checking practical usability, not redesigning the site.
• A support agent may rely on the article during a live conversation.
• Your status note should say whether the new instruction is published, awaiting approval, or blocked by a technical issue.
• If a correction has a deadline tied to a product update, keep that date visible in the tracker.
• Ask the owner to confirm a priority if several approved revisions compete for attention.
• A late page update should be reported honestly, without backdating its publication status.
• A revision request may change a single instruction while leaving the rest of an online help page intact.
• Compare the supplied approved wording with the published paragraph and record exactly what should change.
• If the new text conflicts with another page, flag both links for the content owner rather than harmonising policy yourself.
• After a permitted edit, preview the page, test any affected link and confirm the live result when the system allows it.
• This is careful publication support, not independent authorship of product or legal guidance.

Qualifications

• Customer service and office administration backgrounds are welcome.
• No technical writing degree is necessary.
• Comfort with online documents and careful comparison of text will help.

Requirements

• Ability to accept feedback and correct a page without treating the task as an opportunity for an unrelated rewrite.
• Ability to work in a home office or another focused computer workspace.

Benefits

• Remote work opportunity.
• Full-time position.