[Hiring] Key Accounts Contract Administrator @Trane Italia

Role Description

Trane Key Accounts is hiring a remote service Contract Administrator. As a Contract Admin, you will support our Key Accounts Service teams with some of the largest and most complex customers that Trane services. You will coordinate between our sales teams and service stakeholders, facilitating processes that keep our business functioning smoothly. This position primarily supports location and service contract functions which require:

• Analytical skills
• Problem solving
• Exceptional organizational skills
• Outstanding communication

Contract Administration specifically focuses on Salesforce CRM support and organizing multiple internal experts to deliver top tier experience for our customers. More experienced Contract Admins may help support the outside sales process with:

• Opportunity deliverables
• Market intelligence
• Contact with current customers

While the most experienced Contract Admins may be assigned to special projects, which require:

• Hands-on involvement with complex agreements
• Significant coordination with external entities
• Development of processes and tools that improve the service organization

What you will do:

• Act as a key contact for internal customers, providing information on the complete service cycle from sale to service delivery.
• Contact internal sales and service teams to complete requests.
• Coordinate requests between Key Accounts and local sales offices within Trane, including our franchisees.
• Ensure that necessary paperwork is maintained to respond to customer inquiries in a timely manner.
• Ensure internal process documents remain up to date and aligned with external changes.
• Process streamlining and documentation, team metrics fulfillment, and account level reporting.

Qualifications

• 3+ Years Relevant Experience OR a degree in a related field.
• Exceptional customer service skills.
• Experience working in high-pressure situations.
• Ability to work outside of established processes.
• Ability to multi-task.
• Ability to stay focused and complete tasks within established guidelines.
• Understanding of the service cycle and supporting metrics.

Requirements

• Annual Base Salary Range: $49,400.00 - $87,639.99
• Compensation Type: Exception Hourly
• Incentive Eligible: No
• Sales Commission Eligible: No

Benefits

• Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives.
• Family building benefits include fertility coverage and adoption/surrogacy assistance.
• Paid time off includes up to 15 vacation days, paid holidays, sick leave, and additional options to support volunteer and parental leave.
• 401K match, educational and training opportunities through company programs along with tuition assistance and student debt support.