[Hiring] Junior Permit Coordinator @Porch Group

Role Description

The future is bright for the Porch Group, and we’d love for you to be a part of it as our Junior Permit Coordinator.

As a Junior Permit Coordinator on the Permit Puller team, you will manage the end-to-end permit request process, from receiving customer requests to delivering complete, accurate permit documentation. Permit Puller provides a comprehensive service that reserves parking spaces for moving trucks, containers, and construction in congested cities across the United States and Canada. You will research locations, apply for permits through city-specific systems, coordinate with local sign posting vendors, and verify billing accuracy. You will work independently while collaborating with the broader team, owning a portfolio of 2-6 major markets at a time. This is a fast-paced role for someone with strong attention to detail and the organizational skills to juggle multiple city-specific processes and deadlines.

What You Will Do As A Junior Permit Coordinator

• Receive, review, and process approved permit requests from MovingPermits.com and sync them to HubSpot.
• Research requested addresses using Google Maps and Street View to identify potential issues and confirm accuracy.
• Escalate concerns or ambiguous requests to the appropriate team members and document all findings.
• Organize and prioritize incoming requests by date and city to meet city-specific lead time requirements.
• Apply for permits on city-specific websites within prescribed lead times, following each city’s unique application procedures.
• Process permit payments using the company credit card and maintain accurate payment records.
• Coordinate with local sign posting vendors to schedule Tow Zone sign placement and communicate site-specific posting instructions.
• Identify and escalate potential issues or conflicts with customers before they impact job delivery.
• Ensure all permit documents are complete and accurate before delivery to customers.
• Review job pricing, line item totals, and billing information for accuracy prior to customer invoicing.
• Document and communicate any issues, discrepancies, or mistakes to the team for resolution.

Qualifications

• Minimum 1 year of office or administrative experience.
• Strong command of English, both oral and written.
• Excellent organizational skills and meticulous attention to detail.
• Ability to work effectively under pressure and meet tight, non-negotiable deadlines.
• Proficiency with computer systems and the ability to quickly learn new web-based applications and databases.
• Strong customer service orientation and professional communication skills.
• Ability to manage multiple tasks and priorities simultaneously.
• Preferred: experience with CRM systems such as HubSpot.
• Preferred: familiarity with permit or regulatory processes, online government portals, or municipal systems.
• Preferred: knowledge of specific cities’ parking regulations or right-of-way policies.
• Proven experience working with US based business teams.
• Excellent written and communication skills in English language.

Requirements

• This role requires full and ongoing overlap with Porch’s U.S. EST business hours (7:30 PM IST – 3:30 AM IST).
• A Night Shift Allowance is applicable for this position in line with company policy.
• Workspace: A quiet space to work, an internet connection of at least 30 Mbps download | 10 Mbps upload.

Benefits

• Pay Range*: 450,000 - 630,000 INR Annually.
• Comprehensive coverage for health, life, and financial well-being.
• Medical insurance, accident insurance, and retiral benefits.
• Wellness programs including 12 company-paid holidays, 2 flexible holidays, privilege/earned leave, casual/sick leave, paid maternity and paternity leaves, and weekly wellness events.