[Hiring] JIRA Administrator @Han Staffing

Role Description

A Senior Jira Administrator is a subject matter expert who configures, maintains, and optimizes a company's Atlassian suite to align with business objectives. This senior-level role focuses on strategic solutions, performance, governance, and complex integrations to support agile development and enterprise-wide project management.

The Senior Jira Administrator will be responsible for the full lifecycle administration, configuration, and maintenance of the Atlassian suite, including Jira Software, Jira Service Management (JSM), and Confluence. This role requires a deep understanding of business processes to translate complex functional requirements into scalable, sustainable, and high-performing technical solutions.

Responsibilities

• Administration and configuration:
  • Serve as the primary subject matter expert for the Atlassian platform, providing strategic guidance on tool usage and best practices.
  • Configure and maintain Jira projects, custom fields, screens, issue types, workflows, and permission schemes to meet evolving business needs.
  • Manage user accounts, groups, and permissions across the Atlassian suite, ensuring proper access control and security compliance.
  • Design and manage spaces, templates, and permissions within Confluence to facilitate knowledge sharing and collaboration.
  • Evaluate, recommend, and manage third-party add-ons and integrations to extend platform functionality.
• Reporting:
  • Develop custom dashboards, filters, and reports using Jira Query Language (JQL) and reporting add-ons like eazyBI to provide actionable metrics for management.
  • Develop one-off solutions for data migration, automated processes, and advanced reporting as needed.
• Support, training, and governance:
  • Provide expert-level support for complex issues, serving as an escalation point for technical problems related to the Atlassian tools.
  • Develop and maintain technical and user-facing documentation for all Atlassian configurations.
  • Provide training and mentorship to junior administrators and end-users to promote platform adoption and best practices.
  • Establish and enforce platform governance standards and compliance with organizational policies.

Qualifications

• 5+ years of hands-on experience as a Jira or Atlassian Administrator, with a focus on large-scale enterprise environments.
• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
• In-depth knowledge of Jira Software, Jira Service Management, and Confluence, including advanced configuration and administration.
• Proficiency with scripting languages such as Groovy, Python, or JavaScript. Solid understanding of SQL for reporting and troubleshooting.
• Conceptual and practical understanding of SDLC, ITSM (ITIL), and Agile frameworks (Scrum, Kanban) and SAFe 6.0.
• Atlassian Certified Jira Administrator (ACP-JA) or other relevant Atlassian certifications (desirable).
• Excellent communication, problem-solving, and collaboration skills, with the ability to work effectively with both technical and non-technical stakeholders.

Requirements

• US Citizen ONLY (Green Card/VISA not approved).
• 3-5 years of hands-on Jira Administration in Consulting and Client facing roles.
• Ability to work with our India Offshore Team and in the EST Time Zone.
• Highly collaborative.