[Hiring] WMOS Infrastructure Support Consultant @Venturatalents

Role Description

We are looking for a WMOS Infrastructure Support Consultant with hands-on production support and system administration experience in WMS environments. You will work across application servers, Linux/Unix, logs, SQL, cron jobs, integrations, and deployments — partnering with WMS Operations, DCS, Infrastructure, and vendor support teams to keep warehouse operations running smoothly. This is a critical production support role supporting US warehouse operations on a 12 PM – 8 PM EST shift.

What You'll Do

• Perform WMS application restarts after DCS configuration changes and maintenance activities
• Deploy Jasper reports, label files, and configuration artifacts across WMS nodes
• Perform SDN updates; create ADC alerts via Management Console
• Manage SCI report schedules via IBM Cognos SCI portal
• Enable diagnostic logging via CLI; gather logs and submit cases via vendor THRU portal
• Monitor nodes for stuck processes (PkCancelS, PkShipWaveS, PkInvoiceS) and resolve or escalate
• Analyze application logs to troubleshoot UI failures, transaction errors, and performance issues
• Set up billing connections between WMS and billing servers
• Configure cron jobs and scheduled processes (task release, batch jobs, Inv605, invoicing)
• Configure and test MHE endpoints: setup, DIF logging, failover testing, and load balancer config
• Troubleshoot PIX transactions, Inv605 failures, and validate PIX Schedule Export
• Troubleshoot MIP, MDA, and WM application loading errors during builds/deployments
• Investigate wave/allocation failures — identify root cause via logs, run SQL to pinpoint affected orders/items, and hand off to DCS for data fixes
• Automate routine environment tasks: verification and validation scripting, automated restarts, etc.

Qualifications

• 7+ years in application / infrastructure support or production support
• Hands-on experience with ANY major WMS platform – Manhattan WMOS/WMS preferred, but Blue Yonder, Infor, HighJump/Korber, or other WMS acceptable
• Strong proficiency in Linux OR Unix CLI – either qualifies
• Scripting ability in ANY language – Shell/Bash, Python, Perl, PowerShell, etc.
• Strong SQL for troubleshooting and data investigation
• Comfortable with core sysadmin tasks: server/application restarts, log analysis, cron/batch job management, deployments
• Solid understanding of WMS integrations, interfaces, and warehouse transactions
• Must be able to work 12 PM – 8 PM EST shift consistently
• Must be US Citizen or Green Card Holder

Nice to Have

• Direct Manhattan WMOS/WMS production support experience
• Experience with Manhattan Management Console, THRU portal, SCI/Cognos
• Experience with MHE integration, DIF logging, and load balancer configuration
• Experience with Jasper reports, label files, ADC alerts, SDN updates
• Experience in retail, 3PL, or e-commerce distribution environments

Location and Work Setup

Remote – US based. West Coast candidates ideal given 12 PM – 8 PM EST shift (9 AM – 5 PM PST). Must have reliable internet and be available for on-call rotation as needed.

Why This Opportunity

• Work on niche, high-demand technologies
• Strong growth environment with enterprise-scale implementation exposure
• Learn from industry experts
• Continuous learning: domain training, technical upskilling, certifications
• Collaborative, people-first culture
• Stability and high employee retention