[Hiring] IT Vendor Manager @ClearCaptions LLC

Role Description

The IT Vendor Manager leads the IT Vendor Relations Managers team and oversees the end-to-end lifecycle of third-party vendor relationships including onboarding, governance, performance management, and offboarding. The role provides lifecycle oversight of vendor performance, commercial terms, contract governance, and operational alignment to ensure vendors deliver measurable business value. The role partners closely with Finance, Legal, Security, Compliance, IT Directors, SBPs, PMO, and other business stakeholders to ensure cost transparency, operational accountability, and alignment to company priorities.

This is a Remote/Work from Home position reporting to Sr. Manager of Product & Business Analysis.

What you will do:

• Vendor Ownership & Accountability:
  • Leads Vendor Management team which includes setting priorities, establishing standards for vendor governance, and ensuring consistent execution of vendor management practices across the organization.
  • Serve as the primary owner for assigned vendor relationships, ensuring delivery against contractual commitments, SLAs, and business expectations.
  • Oversee vendor lifecycle activities (onboarding through offboarding), ensuring proper operational, security, and contractual alignment, while maintaining visibility into scope, performance, financial exposure and renewal timelines.
  • Escalate performance or contractual risks as needed.
• Contract & Commercial Management:
  • Lead or support negotiations (renewals, amendments, and commercial adjustments), partnering with Legal to ensure appropriate performance metrics, pricing protections, and risk safeguards, while proactively managing contract obligations and renewal strategy.
  • Identify cost optimization opportunities and prevent value leakage.
• Lead Performance & Governance:
  • Establish and monitor KPIs and SLAs, and conduct structured vendor performance reviews (e.g., QBRs) to ensure accountability and continuous alignment with business expectations.
  • Maintain documentation and visibility of contractual commitments and obligations, and track remediation plans to address underperformance.
• Financial Oversight:
  • Partner with Finance to support forecasting, budgeting, and spend tracking, and monitor spend against forecasts to identify and address variances.
  • Ensure invoices align with contractual terms and approved scope.
• Cross-Functional Alignment:
  • Partners with business owners, SBPs, IT Directors, and PMO to ensure vendor deliverables align with operational and project needs, and to maintain clarity of roles and responsibilities across teams.
  • Provide structured updates to leadership, SBPs, and IT Directors on vendor health, risks, performance, and improvement opportunities.

Qualifications

• Bachelor’s degree with Information Technology or Business Technology Management/Finance focus.
• 5+ years of experience in vendor management, contract management, sourcing, or related commercial roles.
• 3+ years of experience leading or directly supervising a team.
• Experience managing enterprise vendor relationships and contract lifecycles.
• Demonstrated experience participating in contract negotiations.
• Experience managing vendor spend and performance tracking.
• Strong commercial judgment with the ability to support and influence vendor negotiations.
• Ability to hold vendors accountable while maintaining productivity and professional relationships.
• Strong analytical skills with the ability to assess cost, performance, and risk.
• Experience establishing or maintaining vendor governance, including contract and obligation tracking.
• Respectful and outstanding leadership skills that motivate colleagues to focus their energy on achieving business goals.
• Ability to plan and manage both strategic and tactical operational levels.
• Strong analytical, planning, and budgeting skills.
• Excellent verbal and written communication skills, presentation, and problem-solving skills.
• Self-starter with strong organizational and time management skills, self-directed and able to handle multiple priorities with demanding timeframes.
• Ability to work collaboratively with colleagues and staff to create a high-quality, results-driven, team-oriented environment.
• Demonstrated ability to use discretion, make sound decisions, and maintain confidentiality.
• Willingness and ability to work flexible hours and travel (up to 10%); will include some overnight travel.
• Proficient in MS Office, modern communication tools for virtual teams (i.e., MS Teams).

Physical Demands:

• Sitting, standing and walking (95-100%)
• Keyboarding (70-90%)
• Viewing computer monitor, tablet and cell phone requiring close vision (70-90%)

Work Environment:

• 100% Remote: Work environment is at home.

Compensation

$120,000 to $132,000 plus 5% bonus determined by competitive market analysis and internal equity considerations. Final compensation will be based on the candidate’s qualifications, experience, and business needs. For details on our comprehensive benefits program, visit www.clearcaptions.com/careers to explore our total rewards package.

Intrigued to learn more?

When you apply for this role, your information will be personally reviewed by our talent acquisition team (not by a robot). You can expect to hear back from us if we think there could be a fit and what next steps look like.

Disclaimer:

The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.