[Hiring] E-Commerce Fulfillment Specialist @JuneShine Brands

Role Description

This is the role that gets every online order to the customer's door, accurately and on time. As an E-Commerce Fulfillment Specialist, you'll report to the Sr. Logistics Manager and manage our 3PL partners day-to-day. You'll also be the operational link between our New Product Innovation (NPI) team and Direct-to-Consumer (DTC) fulfillment as we launch new products and grow direct-to-consumer across our brands.

Responsibilities:

• Manage the day-to-day relationship with our 3PL partners, including leading the weekly meeting with their customer experience team to troubleshoot open issues, make operational decisions, and hold partners accountable.
• Monitor daily DTC order flow across 3PL nodes so orders are picked, packed, and shipped within SLA.
• Track and resolve fulfillment exceptions, including backorders, mis-picks, damaged inventory, and shipping delays, with 3PL contacts; determine appropriate next steps and issue and track billbacks up to $50,000.00 when appropriate.
• Track and maintain inbound shipments and inventory levels across fulfillment nodes, including product SKUs and packaging/merch (boxes, glassware, mugs, stickers), allocation to each node, and reconciliation against 3PL reporting.
• Use live DTC activity and incoming inventory to flag shortages, risks, and real-time needs across teams.
• Coordinate fulfillment readiness for new product launches, including new SKU setup, packaging specs, and 3PL onboarding ahead of launch, onboarding of new items and promotions, and test order execution.
• Provide the operational green light once fulfillment requirements are complete.
• Support kitting and bundle fulfillment by confirming component availability, communicating assembly instructions to 3PLs, and creating supporting SOPs.
• Support Procurement in vetting packout options for cost-effectiveness, including working with Stord procurement on box sourcing and test shipments.
• Coordinate the weekly allocation call with Marketing and drive operational next steps.
• Partner with Sr Logistics Manager and Demand Planning on allocation decisions using live DTC actuals and current inventory needs.
• Partner with Customer Service to resolve order-level issues, including wrong items, late deliveries, lost packages, damages, and mis-ships; determine operational next steps and communicate directly with Stord.
• Partner with Logistics, Marketing, and Demand Planning to provide fulfillment inputs and execute on priorities, including peak-season and promotional volume planning.
• Report fulfillment performance, including on-time ship rate, error rate, cost per order, damages, and mis-ships on a regular cadence, including a monthly audit of 3PL issues and findings.
• Analyze recurring fulfillment issues, determine corrective actions, and recommend process improvements.
• Maintain existing fulfillment SOPs and create new SOPs as processes change and the business grows.
• Make day-to-day DTC fulfillment decisions with 3PL partners, including resolving exceptions, adjusting execution within established parameters, and recommending or implementing process changes as appropriate.
• Perform other related duties, responsibilities, and special projects as assigned based on business needs and organizational priorities.

Qualifications

• 21 years of age or older at the time of application.
• 4+ years of experience in e-commerce operations, fulfillment, logistics, or supply chain.
• Experience working directly with 3PL partners in a DTC or e-commerce environment; any product category is acceptable.
• Hands-on experience with a WMS or 3PL portal and a DTC order management platform (e.g., Shopify).
• Working proficiency in Excel or Google Sheets (lookups, pivot tables, basic reporting).
• Availability to respond to urgent business matters outside standard business hours when necessary.

Nice to Haves

• Fulfillment experience in beverage, CPG, or regulated products (alcohol, THC/hemp-derived).
• Experience managing kitting or bundle SKUs.
• Experience supporting both DTC and wholesale fulfillment channels.

Compensation, Perks + Benefits

• Compensation: $78,000-$88,000.00 per year.
• The final offer will be based on several factors, including experience, skills, location, and overall expertise.
• Unlimited Paid Time Off.
• Paid sick leave in accordance with state and local laws.
• Healthcare coverage: up to 90% company contribution for employees and 25% for dependents.
• Voluntary vision, dental, and accidental plans.
• 401(k) with up to 4% company match, free financial coaching, student loan match support, and 529 education savings accounts.
• 12 weeks of paid Equal Parental Leave, $500 Baby Bonding Bucks, and a sustainable baby gift.
• Dedicated parental leave support, including a personalized dashboard, full pay transparency, and a specialist to handle every logistical detail so you can focus on your family.
• Product and soft goods discounts & perks.
• And more!