[Hiring] IT Business Analyst @State of Washington

Role Description

This is a full-time permanent, remote position. Employees may occasionally be asked to attend an in-person meeting or event based on business needs. All HCA employees are required to be Washington state residents upon their first day of employment.

This position works with business partners and technical staff to determine technology solutions that meet the needs of the program. This is an opportunity to get into business analysis working with a diverse portfolio across the agency!

Key Responsibilities

• Document business requirements, rules, and logic, and translate into technical requirements and design specifications.
• Solicit business owner's prioritization of requirements for systems, data, or business process developments.
• Develop use cases and user stories and assist in prioritizing requirements.
• Communicate technical information to customer groups in an understandable manner.
• Review solutions to validate they meet business requirements and make recommendations to system design.
• Coordinate with IT and business staff throughout the development and implementation cycle to ensure end-products meet business needs.
• Ensure compliance with HCA policies and procedures, handling of sensitive data, and appropriate application of state WACs.
• Provide project management roles and responsibilities in support of small- to medium-sized projects affecting internal and external customers.

Why You’ll Love This Role

• You will develop business analysis skills by independently managing small projects.
• You will have the opportunity to contribute to medium- and large-scale projects with journey and senior level staff.
• You will work with business partners from across the agency, serving a broad portfolio of BA work.

What You Bring

• Meeting facilitation: You have experience facilitating meetings with business partners and/or technical staff.
• Adaptability: You adapt smoothly to changing business needs, conditions, and responsibilities.
• Problem solving: You are adept at solving problems within defined parameters defined by requirements, rules, and resources.

Required Qualifications

• Demonstrated ability to ensure stakeholders’ actual underlying IT needs are understood and captured.
• Demonstrated baseline ability to understand and apply the IT usability software development life cycle (SDLC), particularly user-centered analysis and usability testing techniques.
• Demonstrated basic ability to identify stakeholders and select appropriate IT business analysis techniques to manage basic IT requirements and assess the progress of the work.
• Demonstrated ability to assess the most suitable IT solutions/processes available to determine the best solution to meet business needs.
• Demonstrated basic ability to identify gaps and shortcomings in IT solutions and select the most suitable IT solutions/processes available as necessary workarounds or changes to the solution.
• Demonstrated ability to work with stakeholders to identify and understand their complex IT needs, concerns, and working environment.

Required Competencies

• Equity lens – All HCA employees are required to consider equity in their decisions, processes, and day-to-day work, including how their work may affect the people and communities we serve.
• The ability to take action to learn and grow – You take action to learn and grow by seeking new perspectives, learning from experiences, and using what you’ve learned to continuously improve how you work and serve others.
• The ability to take action to meet the needs of others – You take action to meet the needs of others by listening, understanding different perspectives, and responding with care, respect, and solutions that support the people of the communities we serve.

Preferred Qualifications

• Two (2) years of experience performing IT business analysis in gathering system requirements and documenting business processes.
• Two (2) years of experience providing in person, over the phone or email support to resolve technical issues.
• Two (2) years of experience demonstrating strong skills in verbal and written communication to include development of IT system user manuals, and other system documentation.
• Two (2) years of experience in testing and reporting system defects for IT applications.
• Expertise with Business Analysis Body of Knowledge (BABOK) disciplines and methodologies.
• Relevant certifications: Business Analysis certification, Project Management Professional certification, Agile certification, Scrum Master certification.
• Expertise facilitating meetings.
• Experience working with Microsoft Visio or similar business modeling tool.
• Adapts easily to changing business needs, conditions, and work responsibilities.
• Expertise communicating with both technical and non-technical partners.
• Proficient in seeing opportunities for problem solving while staying within the parameters of good practice; generates workable and useful solutions to problems.
• Excellent organizational and follow-up skills.
• Experience with development tools related to the underlying web technologies of ServiceNow or other SaaS solutions in a team environment.
• Associate degree in computer science, information systems, business administration, or similar; or two (2) years of business analysis experience.