[Hiring] IT Business Administrator @Recovery Focus

Role Description

We are looking for an organised, proactive and detail-oriented IT Business Administrator to join our IT & Digital team at Waythrough. In this role, you will provide essential administrative support to ensure the smooth day-to-day running of our IT services. You will be responsible for:

• Supporting financial administration, maintaining accurate records, coordinating IT equipment and assisting with a range of operational activities.
• Working closely with the Head of IT Service Delivery and wider IT & Digital team.
• Ensuring our systems, processes and services operate efficiently, helping us deliver effective support to colleagues across the organisation.

This is a great opportunity for someone with strong administrative skills who enjoys working in a busy environment and wants to contribute to the work of a national charity.

Qualifications

• Previous administrative or business support experience, or an A-Level qualification (or equivalent).
• Strong IT skills, including proficiency in Microsoft Office applications such as Excel, Word and Outlook.
• Excellent organisational and time management skills, with the ability to prioritise competing tasks and meet deadlines.
• Strong written and verbal communication skills, with the confidence to work with colleagues and external suppliers.
• Excellent attention to detail and the ability to maintain accurate records while working at pace.
• Good problem-solving skills and a proactive approach to identifying improvements.
• A professional, patient and customer-focused approach to supporting others.
• The flexibility and resilience to adapt to changing priorities in a busy working environment.
• Previous experience working within an IT, digital or service delivery environment, or a qualification in Business Administration, would be advantageous but is not essential.
• Commitment to Waythrough's values of Kindness, Courage and Respect.

Requirements

• Provide day-to-day administrative support to the IT & Digital team, including diary management, meeting coordination and document preparation.
• Raise purchase orders, process invoices and liaise with suppliers to resolve financial and payment queries.
• Maintain accurate records of IT purchases, contracts, software licences, renewals and supplier information.
• Support the management of IT equipment, including laptops and mobile phones, ensuring asset records and inventories are kept up to date.
• Assist with administrative processes relating to new starters, leavers, equipment requests and service changes.
• Prepare and maintain spreadsheets, reports, trackers, meeting notes and other key documentation.
• Support IT projects and service developments through administrative coordination, logistics and asset management.
• Identify opportunities to improve administrative processes and contribute to the efficient running of IT services.
• Provide administrative support for travel, accommodation and vehicle bookings when required.

Benefits

• 27 days’ annual leave, rising to 32 after 1 year (plus bank holidays).
• Pension scheme with 4.5% employer contribution, matched up to 6.5%.
• Life assurance (3× annual salary).
• Enhanced sick pay and family-friendly pay.
• Birthday leave and the option to buy up to 5 extra days’ annual leave.
• Professional fee reimbursement for relevant qualifications.
• 24/7 online GP access and Employee Assistance Programme.
• Recognition and long service awards via our Way to Go and Aspirations portals.
• £500 Recommend a Friend bonus.
• Cycle to Work scheme and Credit Union membership.
• Discounts via Blue Light Card, Charity Discounts, Extras and Tickets for Good.
• Free will writing service and wellbeing initiatives throughout the year.