[Hiring] International Relocation Consultant II @Anywhere

Role Description

The International Relocation Consultant II serves as the primary point of contact and trusted advisor throughout the international relocation process for assigned assignees. This role is responsible for coordinating relocation services, administering client policies, managing multiple stakeholders and service providers, and supporting assignees through the complexities of international mobility.

The successful candidate will be highly organized, customer-focused, adaptable, and capable of learning complex programs and policies. Previous international relocation experience is considered an asset. We are seeking individuals with strong communication, problem-solving, and relationship-management skills who thrive in a dynamic environment. This position requires residency in Canada.

Qualifications

• Bilingual French and English is required.
• College diploma, degree, or equivalent combination of education and experience preferred.
• Experience in customer service, case management, HR, recruitment, immigration support, financial services, insurance, hospitality, travel, relocation, or other service-oriented industries preferred.
• Demonstrated ability to learn complex policies, processes, and systems quickly.
• Strong verbal and written communication skills.
• Excellent organizational, analytical, and problem-solving abilities.
• Ability to manage multiple priorities while maintaining a high level of accuracy and customer service.
• Proven ability to build relationships and navigate complex customer situations.

Requirements

• Manage an assigned international caseload while serving as the primary point of coordination throughout the relocation process.
• Build trusted relationships with assignees, clients, internal teams, and supplier partners.
• Provide guidance, education, and support to assignees throughout all stages of their relocation experience.
• Learn and apply client policies, program guidelines, and relocation services effectively.
• Coordinate services with a variety of internal and external stakeholders to ensure successful outcomes.
• Monitor file activity and proactively address issues, delays, or concerns.
• Analyze information and make sound decisions to support customer and business objectives.
• Maintain accurate records and documentation within company systems.
• Manage multiple priorities in a fast-paced and changing environment.
• Identify opportunities for service improvement and enhanced customer satisfaction.
• Participate in training, coaching, and ongoing development opportunities.
• Contribute positively to team goals and organizational initiatives.

Company Description

Cartus Corporation is a global leader in talent mobility and corporate relocation services. With more than 70 years of experience, Cartus provides comprehensive relocation solutions in over 190 countries, supporting organizations of all sizes—including nearly one third of the Fortune 100—through innovative, people first mobility programs.

Cartus is a subsidiary of Compass International Holdings.

Compass International Holdings is a global real estate services company empowering real estate professionals with everything they need to realize their entrepreneurial potential. With a presence in every major U.S. city and approximately 120 countries and territories, Compass International Holdings serves millions of buyers and sellers through a portfolio of some of the most recognized and iconic brands:

• @properties
• Better Homes and Gardens® Real Estate
• CENTURY 21®
• Christie's International Real Estate
• Coldwell Banker®
• Compass
• Corcoran®
• ERA®
• Sotheby's International Realty®

In addition to brokerage services, Compass International Holdings offers integrated services, such as mortgage, title, insurance, escrow, and relocation.