[Hiring] Internal Requests Administration Clerk @HRS Talent Solutions

Role Description

The Internal Request Routing Clerk reads incoming forms and messages, identifies the basic subject, checks whether the essential information is present, and places each item with the appropriate team. The position does not require you to solve payroll, technology, or policy questions yourself.

• Record requests accurately and check the employer's routing guide.
• Ensure relevant owners can see the necessary parts of each request.
• Ask a lead for clarification when categories are uncertain.
• Provide a useful handoff that includes:
• The name of the request
• Information supplied
• Missing details
• Any date identified by the sender
• Review assigned intake area and sort new items.
• Update online status fields and send brief acknowledgements.
• Distinguish between requests that can be closed and those needing a specialist's decision.
• Maintain customer service habits such as courtesy, clear replies, and follow-through.

Qualifications

• Comfortable with web-based queues, forms, and written instructions.
• Experience in customer service, office administration, reception, or a shared inbox is a plus.
• Beginners are welcome; training will be provided.

Requirements

• Ability to read carefully and distinguish between similar categories.
• Notice urgent deadlines without assuming every message is urgent.
• Follow routing and privacy instructions for restricted subjects.
• Correct any messages that reach the wrong team in the tracker.

Benefits

• Remote work option, full-time or part-time.
• Home office or private, reliable computer workspace required.
• Employer will specify equipment, hours, and training.

Applying

• Show experience in organizing requests for clubs, teams, or prior employers.
• Demonstrate precise written communication and ability to follow a decision guide.
• A formal administrative credential is unnecessary.
• Careful notes and a dependable handoff are crucial.
• Be prepared to fill out a form on the company’s website if advanced.
• Learn categories and software during training.