[Hiring] Insurance Verification Coordinator @LifeStance Health

Role Description

The Insurance Verification Coordinator is responsible for the accurate and timely verification of patient insurance eligibility, benefits, and authorization requirements to support LifeStance Health’s revenue cycle operations. This role plays a critical function in front-end revenue cycle management (RCM), ensuring services are financially cleared prior to treatment, and that patient accounts are accurate, compliant, and billing-ready.

This position requires strong analytical skills, payer knowledge, attention to detail, and the ability to work effectively in a remote, high-volume, production-driven environment.

• Independently manage new and established patient verifications.
• Identify prior authorization and referral requirements.
• Confirm network participation and resolve front-end account discrepancies.
• Participate in projects and initiatives outside of specific job responsibilities.

This position is a remote role with the ability to sit within any US locality where LifeStance is represented.

Qualifications

• High school diploma or GED required.
• Minimum of 1 year of experience in medical insurance verification, medical billing, or healthcare revenue cycle operations.
• Working knowledge of commercial insurance, Medicare, Medicaid, and Employee Assistance Program (EAP) structures.
• Understanding of prior authorization and referral processes.
• Experience using electronic health records (EHR), automated billing systems, and patient intake platforms such as Phreesia.
• Ability to interpret intake data and reconcile discrepancies between patient-reported and payer-verified information.
• Strong analytical, problem-solving, and organizational skills.
• Ability to manage a high-volume workload independently in a remote environment.
• Strong written and verbal communication skills, including patient-facing communication.
• Demonstrated awareness, inclusivity, and sensitivity in working with individuals from diverse backgrounds.

Requirements

• Verify eligibility and benefits for new and established patients via payer portals and direct payer outreach.
• Perform ongoing re-verifications to ensure active coverage and accurate benefit information.
• Determine coverage compatibility with LifeStance services.
• Confirm provider network participation status and identify out-of-network implications.
• Identify, obtain, and document prior authorization, pre-certification, and referral requirements.
• Verify and manage Employee Assistance Program (EAP) benefits.
• Submit or facilitate authorization requests and ensure approvals are accurately recorded.
• Maintain complete, accurate documentation of all verification activities.
• Utilize Phreesia and other platforms to review patient-submitted insurance and demographic information.
• Collaborate with front office and cross-functional teams to correct demographic or insurance inconsistencies.
• Resolve front-end revenue cycle issues within assigned work queues.
• Investigate and evaluate necessary rebilling of claims.
• Communicate detailed and accurate insurance benefit information to internal partners.
• Meet established productivity, quality, and accuracy standards.

Benefits

• Medical, dental, and vision insurance.
• AD&D, short and long-term disability, and life insurance.
• 401k retirement savings with employer match.
• Paid parental leave.
• Paid time off and holiday pay.
• Employee Assistance Program.