[Hiring] Innovation Solutions Specialist @Dykema

Role Description

Dykema Gossett PLLC is seeking to hire an experienced Innovation Solutions Specialist. This position is fully remote within one of Dykema’s office locations, with some travel to offices. The Innovation Solutions Specialist at Dykema is a critical member of the firm’s Innovation Team. Working with department leadership and cross-functional teams, this position is instrumental in liaising with users, responding to and resolving administrative needs for systems/applications.

• Serve as primary point of contact for requests and questions of Innovation team systems/applications and with third-party vendors.
• Respond to and resolve identified needs for any of the systems/applications, such as configuration changes, identifying UX gaps, determining if new features are needed, and managing users.
• Distill requests and user feedback into requirements and change requests, and document those requests such that they can be handled by the Innovation team.
• Liaising with users to develop an awareness/understanding of overall user needs and Dykema goals.
• Create documentation for our users, both internal and external.
• Coordinate training and conduct training where appropriate for POC and Pilot users.
• Develop POC/Pilot plans and participate in testing new tools, and provide feedback.
• Perform other duties as assigned, including special projects.

Qualifications

• At least three years of related experience in a law firm, professional services or corporate setting.
• Strong technological skills and high level of proficiency in MS Office Suite and business computer software programs.
• Strong knowledge and experience with Excel.
• Strong attention to detail and high level of accuracy.
• Highly proficient in data compilation, preparing spreadsheets and data reporting.
• Excellent oral and written communication skills.
• Strong presentation and interpersonal skills.
• Ability to analyze problems, exercise good judgment, strategic thinking, and make sound objective decisions.
• Excellent time and project management skills; ability to prioritize and meet deadlines.
• Ability to handle confidential information with discretion and professionalism.
• Demonstrable knowledge and experience with the various functions performed by an Innovation team.
• Positive attitude, professional demeanor, high emotional intelligence, cultural sensitivity and ability to interact effectively with all levels.
• Able to work efficiently as a part of a team and work well independently, taking initiative and being a self-starter.
• Some travel to Dykema offices.

Benefits

• Competitive health, dental, and vision insurance plans.
• Flexible paid time off (PTO) and holiday leave.
• Retirement savings plan with profit sharing for eligible employees.
• Flexible spending programs and health savings account.
• Commuter benefits and personal/parental leave programs.
• Wellness programs and access to mental health support.
• Access to professional development programs.
• Supportive and inclusive workplace culture.
• Various employee discounts and perks.