[Hiring] Industrial Dispatch Router @Waste Management, Inc.

Role Description

Handles incoming service orders, by using WM proprietary software to manage same day ticket routing as well as preparing all routes for the next day.

• Designs and re-designs routes for next day and throughout the day by reviewing routing principles to maximize fleet usage to drive efficiency and cost savings.
• Leverages collection, verification, and analysis of real-time data relating to existing routes, vehicles, disposal facilities, and productivity to ensure same day routing is complete.
• Responsible for all routing of Commercial, Residential, Rolloff Container & POL work for specific sites.
• Responsible for splitting routes for Commercial, Residential, Rolloff Container & POL work in the instance of callouts or lack of staffing.
• Determines the daily level of driver staffing to ensure efficient service is provided to our customers.
• Responsible for ensuring Resource Center is accurate in all tabs, working with RM’s to ensure Kronos schedules are correct and current.
• Assigns service tickets to appropriate drivers throughout the day.
• Manages and determines route actions and assures route completion using route principles to drive efficiency and cost savings.
• Troubleshoots and resolves potential delivery and pick-up problems before they result in service issues.
• Additional duties as needed.

Qualifications

• High School Diploma or GED (accredited).
• 6 months relevant work experience with working in a team setting, with the ability to communicate to several areas effectively.
• Bilingual (French and English) - Spoken & written.
• Preferred: Bachelor's Degree (accredited).

Requirements

• Must live and work in Canada.
• Combination: This job operates in a mix between an office environment and plant/field environment and routinely requires the use of standard office equipment such as computers, phones, copy machines, etc.

Benefits

• Competitive total compensation package that includes medical, dental, vision, life insurance, and short-term disability.
• Stock purchase plan and company matching on a RRSP.
• Paid vacation, holidays, and personal days.
• Benefits may vary by site.