[Hiring] Logistics Coordinator @Arrow Transportation Systems Inc.

Role Description

As an integral part of the ALSS Division, the Logistics Coordinator is responsible for coordinating truck and multimodal shipments for a portfolio of customers throughout Canada and the U.S. The position is responsible for sourcing and purchasing third-party freight services, negotiating rates with carriers and customers, and managing the profitability of individual transactions. The role requires balancing competitive pricing and margin objectives with reliable service and the development of long-term customer and carrier relationships.

Responsibilities

• Coordinate customer truck shipments throughout Canada and the U.S., including order processing, carrier arrangements, scheduling, pickup and delivery appointments, documentation, and shipment follow-up.
• Source, qualify, and maintain relationships with third-party carriers to ensure adequate capacity, competitive pricing, and reliable service.
• Monitor equipment availability and secure appropriate truck and trailer configurations based on shipment requirements.
• Maintain a strong working knowledge of truck and trailer configurations, equipment capabilities, and transportation requirements in Canada and the U.S.
• Coordinate over-dimensional freight, including permits, routing, load restrictions, escorts, and applicable transportation regulations.
• Track and trace shipments and proactively communicate shipment status, delays, and other issues to customers and internal stakeholders.
• Resolve transportation-related issues including breakdowns, missed appointments, rejected loads, detention, layovers, storage, shortages, damages, and lost shipments.
• Assist with freight claims and other shipment-related concerns as required.
• Coordinate multimodal shipments involving truck, rail, ocean, and other transportation services.
• Obtain, review, and maintain required documentation for domestic, import, and export shipments.
• Ensure carriers meet applicable qualification requirements, including insurance, operating authority, safety documentation, and regulatory requirements.
• Ensure transportation activities comply with applicable company, customer, and regulatory requirements.
• Create and maintain accurate shipment information within the TMS and ensure orders are complete and properly prepared for billing.
• Obtain and negotiate freight rates and develop customer pricing for truck, rail, ocean, and other multimodal transportation services.
• Maintain current transportation rates and pricing information and provide customer pricing updates as required.
• Review freight invoices and accessorial charges and resolve rate, billing, or service discrepancies with carriers and vendors.
• Maintain strong customer relationships and respond to customer inquiries and transportation requirements in a timely manner.
• Identify opportunities to grow third-party transportation business in partnership with the Sales team.
• Monitor carrier service levels, transportation costs, margins, and other key performance measures.
• Support transportation budget, cost-per-unit, margin, and service-level objectives.
• Work collaboratively with customers, carriers, vendors, Sales, Operations, and other internal departments.
• Participate in trucking and multimodal transportation projects and provide operational support as required.
• Prepare customer, operational, cost, carrier-performance, and transportation reports as required.

Qualifications

• Post-secondary education in Transportation, Logistics, Supply Chain Management, Business, or a related field is preferred.
• 5+ years of direct related experience in trucking, freight brokerage, third-party logistics, or multimodal transportation would be ideal.
• Equivalent industry experience may be considered in place of formal education.
• Strong knowledge of trucking, transportation, and third-party logistics.
• Excellent communication and customer service skills.
• Strong negotiation and problem-solving abilities.
• Ability to manage multiple shipments, priorities, and deadlines in a fast-paced environment.
• Strong attention to detail and organizational skills.
• Sound judgment and ability to resolve transportation issues independently.
• Strong relationship-building skills with customers, carriers, and vendors.
• Proficiency with transportation management systems (TMS), Microsoft Office, and related logistics software.
• Strong numerical skills with the ability to review rates, costs, invoices, and margins.
• Ability to work effectively both independently and as part of a team.

Benefits

• Comprehensive Benefits Package: Extended health, dental, vision, life insurance, and disability coverage.
• Pension matching program of 4%.
• Competitive Pay: $75,000-$95,000.
• Schedule: Monday - Friday, 7 AM - 4:00 PM.
• The stability of a 100+ year old company and the spirit of an innovative and entrepreneurial organization.