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Implementation Specialist
@Entrust Corporation
[Hiring] Implementation Specialist @Entrust Corporation
Mar 27, 2025 - Entrust Corporation is hiring a remote Implementation Specialist. 💸 Salary: $28.81-$42.25 per hour. 📍Location: USA.
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Role Description
The Implementation Specialist is responsible for solution delivery such as instant Financial Issuance on customer environment and/or hosted environment. This position will manage installations and ensure customer success and satisfaction during the project delivery which includes setup, installation, and administration for client’s purchased or outsourced technology and business process solutions.
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Solution Delivery - 85%
- Solution deployment and configuration to meet the customer needs
- Setup, install, and administer instant financial solutions for our customers, either remotely or at a customer site
- Collaborate with project management team to deliver the solution to the customer in a timely manner
- Act as technical expert on the solution, including participating in the requirements gathering and validation
- Understand the customer need and work directly with client to manage initial access, map and transfer data, create process documentation
- Test and troubleshoot functionality of installed systems; identify and document technical issues to be escalated to the proper organization for resolution
- Deliver solution training for customers, Partner and IT personnel
- Interact with System Administrators to apply software patches and perform upgrades to existing customer systems
- Maintain high availability for contact to ensure timely and accurate response to all inquiries
- Communicate effectively with external and internal customers/partners and provide information in a timely and accurate manner
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Process improvement – 15%
- Provides feedback based on client experiences to the owner of the components part of the solution and process improvements
- Create and maintain documentation to assist in future problem resolution
- Participate and propose process, documentation and solution improvements
Qualifications
- Associates degree in Information Technology or equivalent
- 2+ years of experience in customer Software delivery
- Ability to work non-standard hours as needed including evenings and weekends as customer initiates
- Must be able to lawfully work within the US and have unrestricted work authorization for US
Requirements
- Proficient problem solving and troubleshooting skills
- Experience in general networking technologies and concepts
- Experience configuring and maintaining Windows Server associated tools and utilities
- Professional technical certification such as A+, MCSA, MCSE or similar
- Networking and/or Software Certificates such as Network+ and CCNA
- SQL, IIS, TCP/IP, VMware, Cisco, SAN, LAN/WAN knowledge and experience
- Experience supporting remote and mobile users and computing/communications
- Experience with systems backup and recovery technologies
Benefits
- Comprehensive health and well-being programs which include medical, vision, dental
- A generous 401(k) matching contribution
- Life and disability insurance
- Mental health coaching
- Virtual fitness programs
- Paid personal time off plus 12 paid holidays
- Parental leave
- Education reimbursement
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| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
All others
All others
|
Salary
💸
$28.81-$42.25 per hour
|
Remote
Location
USA
|
|
Job Type
full-time
|
Posted
Mar 27, 2025
|
️
| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
