[Hiring] Implementation Engineer - ERP Integrations @Canals

Role Description

We’re hiring an Implementation Engineer for ERP integrations to help customers connect their ERP systems — including Eclipse, P21, and Infor — with Canals. You’ll play a central role in onboarding and implementation:

• Configuring integrations
• Validating data flows
• Becoming an expert in how Canals interacts with distributor ERPs
• Supporting customers both pre-sale and post-sale
• Joining technical discovery calls when ERP-specific guidance is needed
• Owning the hands-on integration work once a customer signs

This is a technical, customer-facing role ideal for someone who enjoys understanding how systems communicate and wants to build deep expertise in the ERP ecosystem.

Qualifications

• Typically, 2–4 years in a technical implementation, technical account management, integrations, or customer engineering role at a SaaS company
• Excitement to work directly with customers, managing implementations and troubleshooting integration issues
• Familiarity with APIs, REST endpoints, authentication methods, and JSON payloads
• Experience with ERPs or a strong desire to learn systems like Eclipse, P21, and Infor in depth
• Strong communication skills — able to explain technical concepts clearly to both technical and non-technical users
• Excellent organization and project management abilities
• Comfort working in a fast-moving, fully remote environment with high ownership
• English proficiency required; Spanish or Portuguese a plus

Requirements

• Implement integrations between Canals and integration partners, including ERPs (Eclipse, P21, Infor, SAP, Acumatica), using standardized templates and API credentials
• Become an ERP subject-matter expert, understanding how each system handles data, access, authentication, and configuration
• Join pre-sale discovery calls to evaluate feasibility and answer ERP-specific technical questions
• Lead post-sale integration work: collect access details, configure endpoints, run tests on APIs to establish new data integrations, and validate end-to-end data flow
• Troubleshoot integration issues, escalating to the Lead Support Engineer or Engineering when needed
• Participate in customer onboarding and go-live calls as the technical owner of the integration process
• Document integration steps, ERP nuances, and repeatable best practices for internal and customer use
• Collaborate closely with Customer Success, Support, Product, and Engineering to ensure each integration goes live smoothly
• Occasionally cover on support (Zendesk) as needed

Benefits

• We're building software that solves real problems for an industry that keeps the world running
• We've found strong product-market fit and continue to grow quickly, creating opportunities for people who want to have a meaningful impact on the trajectory of a company
• We believe great people build great companies, investing heavily in hiring, development, and creating an environment where talented individuals can do the best work of their careers
• You'll work alongside ambitious, thoughtful teammates who care deeply about what they do, challenge each other directly, and have a lot of fun along the way
• We value ownership, transparency, and continuous improvement. Good ideas can come from anywhere, and people are trusted to make things happen
• We're remote-first, flexible, and distributed across North and South America, bringing together talented people from a wide range of backgrounds and experiences