[Hiring] Implementation Engineer @Snowflake

Role Description

We’re looking for an Implementation Engineer to help enterprise customers successfully deploy, configure, and operationalize Observe. This is a hands-on, post-sales technical role focused on delivering strong first outcomes, accelerating time-to-value, and establishing a solid foundation for long-term customer success. Implementation Engineers are deeply technical, customer-facing practitioners who work closely with customer platform, SRE, DevOps, and application teams during onboarding and early adoption.

In this role, you’ll translate existing observability architectures into scalable, production-ready implementations on Observe—using best practices while balancing speed, quality, and customer enablement.

• Lead structured implementations for enterprise customers, from kickoff through initial production readiness
• Design and configure telemetry ingestion pipelines across logs, metrics, and traces, including parsing, enrichment, normalization, and routing
• Work hands-on with OpenTelemetry instrumentation and collectors, helping customers adopt modern, vendor-neutral observability standards
• Migrate and modernize existing observability environments into Observe
• Configure datasets, dashboards, alerts, and core observability assets aligned to customer use cases
• Establish implementation plans, milestones, and success criteria in partnership with customers
• Deliver practical, hands-on guidance that enables customers to become self-sufficient on the platform
• Identify technical risks, data quality issues, or architectural gaps early and proactively address them
• Capture implementation patterns, best practices, and reusable assets to improve consistency and scalability across the team
• Collaborate closely with Observability Engineers, Architects, Support, Product, and Engineering to ensure smooth transitions and ongoing success

Qualifications

• 5+ years of experience in customer-facing technical roles such as implementation engineer, solutions architect, technical consultant, or SRE
• Strong hands-on experience with observability platforms and telemetry pipelines
• Practical experience with OpenTelemetry (instrumentation, collectors, exporters, pipelines)
• Experience working with one or more commercial or open-source observability solutions (e.g., Splunk, ELK/Elastic, Datadog, New Relic, Dynatrace, Grafana)
• Solid understanding of logs, metrics, and traces, including data modeling and tradeoffs at scale
• Experience working in cloud environments (AWS, GCP, Azure) and modern application architectures
• Ability to work directly with technical customer teams and communicate clearly at multiple levels
• Strong problem-solving skills and comfort working through ambiguity in fast-moving environments

Requirements

• Experience migrating customers from Splunk or ELK to modern observability platforms
• Background in SRE, DevOps, or platform engineering roles
• Familiarity with Kubernetes, containerized workloads, and cloud-native tooling
• Experience creating implementation templates, runbooks, or enablement content
• Exposure to multiple observability vendors or hybrid observability environments

Benefits

For jobs located in the United States, please visit the job posting on the Snowflake Careers Site for salary and benefits information:

careers.snowflake.com