[Hiring] Implementation Discovery Lead @bswift

Role Description

The Discovery Implementation Lead (IL) is responsible for helping bswift meet and exceed client expectations by supporting consumers on our best in class HR software and services. Working closely with the Discovery Implementation leader, this role owns the client onboarding experience—gathering requirements, consulting on best practices, coordinating specialized needs, and ensuring high quality delivery from hire through finalized requirements and transition to client care.

What You’ll Do

• Own multiple areas of discovery during implementation, including but not limited to:
  • Evive requirements templates
  • Benefits Class Matrix
  • Plan Requirements
  • Enrollment rules
  • Digital Experience
  • Inbound files
  • Outbound files
  • Coordination with internal COEs and other implementation teams
• Proactively consult clients on best practices and serve as a subject matter expert on system and process changes.
• Research and recommend system enhancements based on client needs; assist Product Managers and Developers in developing enhancement specifications.
• Collaborate with internal teams to ensure all scoped services have requirements gathered and finalized.
• Manage client expectations by anticipating issues and establishing realistic timelines.
• Research, resolve, and respond to client inquiries related to system or process gaps.
• Continuously refine and improve the discovery process for efficiency.
• Identify project risks and escalate appropriately.
• Develop and implement strategies to improve client and broker satisfaction.
• Stay current with industry trends and recommend improvements to the company’s client service approach.
• Mentor and coach Implementation Analysts on deliverables.

Qualifications

• Bachelor’s degree in business administration or related field
• 3+ years of client relationship, consulting, or implementation experience
• Experience with benefits and implementation processes/methods
• Excellent written and verbal communication skills
• Proven success developing strong client and broker relationships
• Strong customer service orientation
• High productivity, reliability, organization, and thoroughness
• Ability to work independently and as part of a team
• Ability to make timely decisions in a fast paced, ambiguous environment
• Strong analytical skills and ability to use data strategically
• Proactive approach to problem solving and process improvement
• Advanced MS Excel skills (VLOOKUPs, pivot tables, data summaries)
• Proficiency in additional MS Office applications
• Willingness to travel as needed

Requirements

• Experience in HR technology, benefits administration software, or related SaaS environments (Nice to have)
• Experience mentoring or training junior team members (Nice to have)
• Background in process improvement or workflow optimization (Nice to have)

Benefits

• Comprehensive Health Benefits: Access to health, dental, and vision plans to support your wellness and that of your family.
• Competitive Compensation: A compensation package that recognizes your skills, experience, and contributions, including performance-based incentives for most roles.
• Remote first, Office friendly environment!
• Retirement Savings Plans: Options to help you plan for a secure financial future with employer-sponsored retirement savings programs.
• Professional Development: Opportunities for career growth, including training and access to resources to support your career progression.
• Supportive Culture: A work environment that encourages collaboration, open communication, and creative problem-solving, where your voice and ideas are valued.
• Employee Wellbeing Initiatives: Programs focused on mental health, financial planning, and wellness resources to help you thrive inside and outside of work.
• Make an Impact: At bswift, your work directly contributes to transforming how organizations approach benefits administration and client engagement.