[Hiring] Implementation Consultant @ECI Software Solutions

Role Description

Successfully implement M1 and provide ongoing consulting for customers utilizing an ECI Software Solution's software.

• Be the primary representative and go-to resource for new customers implementing the ECI software solution.
• Lead customer sessions with the objective of identifying and documenting:
  • Current and future business initiatives
  • Gap analysis within current systems and/or processes
  • Reporting / data analytics requirements
• Implement the software, considering aspects such as timeline, budget, scope, and delivery, following the implementation methodology and agreements with the team lead or project manager.
• Understand and deliver upon the ECI implementation methodology, which includes the ability to complete:
  • Requirements gathering through existing process reviews
  • Systems design and fit-gap analysis
  • System configuration and setup
  • Engineer solutions based on complicated customer business requirements
  • New process design and definition
  • Pre-implementation system testing
  • Concept validation and user acceptance testing
  • Data migration and data formatting recommendations
  • Go-live implementation tasks and post-go-live consulting
  • Consulting recap/activity reporting
• Ensure timely and accurate project and time administration.
• Identify and manage potential issues and escalations in coordination with the team lead or project manager.

Qualifications

• Bachelor’s Degree
• Master’s Degree (preferred, not required)
• Degree Focus: Accounting, Supply Chain, Information Systems, or equivalent
• HB (Higher Vocational Education) degree, preferably in technical business administration or business informatics

Requirements

• 1 – 3 years of experience
• Software implementation or consultation experience

Knowledge, Skills and Abilities Requirements

• Strong ERP product knowledge, ERP experience preferred
• Understand common industry business practices in manufacturing, operations, distribution, and finance
• Ability to present complex technical concepts in a clear, concise manner to users with varying levels of technical expertise via telephone and in-person
• Excellent presentation and written/oral communication skills targeted to effectively present information to all customer role levels.