[Hiring] Implementation Consultant @Fieldguide

Role Description

As an Implementation Consultant at Fieldguide, you will be an integral member of our go-to-market team, working directly with our Customer Success and greater Go-To-Market teams to make significant impacts on our customer’s adoption of our platform.

Reporting into our Director of Implementation, you will provide new Fieldguide customers with seamless onboarding experiences built to maximize our customers’ return on investment quickly. Our unique onboarding program, Fieldguide Accelerator, is designed to be best-in-class and prioritize quick time to value. You will be responsible for delivering this program to new Fieldguide customers.

This is the founding Implementation Consultant role for Fieldguide's EMEA region — you will play a foundational part in building out our onboarding function internationally.

What You’ll Do

• Build trust with customers.
• Maintain regular engagement cadences with customers through all phases of their implementation, from sales handoff to value realization.
• Guide growth.
• Create a plan that outlines the customer’s goals with implementing Fieldguide and activities needed to meet those goals. Maintain regular reviews during their onboarding process to track progress and adapt plans where necessary.
• Build champions.
• Cultivate customer champions and grow their Fieldguide knowledge.
• Advocate for the customer.
• Be the link between the customer and Fieldguide’s Engineering, Product, Design; Customer Enablement; Sales; and other cross-functional teams. Be aware of and communicate customer needs internally to help shape the product roadmap, internal processes, and future onboarding iterations.
• Mitigate risks.
• Be proactive in identifying success risks and develop decisive action plans to mitigate them.
• Measure and document progress.
• Document the value Fieldguide provides to our customers by detailing customer case studies, new use cases and success metrics. Track customer progress against their adoption map, and be able to plot customer value realization over time.

Qualifications

• At least 2+ years of experience delivering risk advisory or technology risk engagements, including SOC 1/2, ISO 27001, PCI, HIPAA, or NIST assessments.
• AND/OR 3+ years in technology consulting, customer onboarding, implementation, or similar, at a top management consulting firm (preferred) or high-growth startup.
• Strong consulting skills helping complex organizations succeed, with proven results driving business value for customers as their trusted advisor.
• You are a team player, and you are mission-first.
• Project management proficiency with proven ability to prioritize and manage multiple customers, projects and requests with little direct oversight.
• Executive presence and ability to influence change. Demonstrated history of communicating effectively with customers and across internal teams.
• Bias towards action. You take ownership of projects end-to-end and see them through to completion, with minimal direction or oversight.

Benefits

• Remote-first work environment.
• Opportunity to build out the future of business trust.
• Supportive and inclusive team culture.

Company Description

Fieldguide is establishing a new state of trust for global commerce and capital markets through automating and streamlining the work of assurance and audit practitioners specifically within cybersecurity, privacy, and financial audit. We build software for the people who enable trust between businesses.

We value diversity — in backgrounds and in experiences. We need people from all backgrounds and walks of life to help build the future of audit and advisory. Fieldguide’s team is inclusive, driven, humble and supportive.

Fieldguide is a values-based company. Our values are:

• Fearless - Inspire & break down seemingly impossible walls.
• Fast - Launch fast with excellence, iterate to perfection.
• Lovable - Deliver happiness & 11 star experiences.
• Owners - Execute & run the business with ownership.
• Win-win - Create mutual value & earn trust for life.
• Inclusive - Scale the best ideas with inclusive teams.