[Hiring] Implementation Consultant @IRIS

Role Description

We're looking for an Implementation Consultant with hands-on payroll experience to help customers successfully implement our SaaS solutions. Payroll knowledge is essential for this role. You might have gained this through payroll processing, payroll software, payroll systems, or payroll implementation. Alongside this, you’ll have experience implementing, configuring, or supporting software and be comfortable working directly with customers.

You’ll take customers from understanding their requirements through to configuration, data migration, testing, training, and go-live. It’s a hands-on, customer-facing role where you’ll solve problems, manage multiple pieces of work, and build deeper expertise in payroll technology.

What Will You Be Doing?

• Manage payroll software implementations for new and existing customers
• Understand customers’ payroll processes and requirements and translate these into the right software setup
• Configure SaaS products, workflows, and customer-specific requirements
• Support payroll data migration, integrations, and testing
• Work with APIs, ETL processes, and data transformation where required
• Guide customers through user acceptance testing and readiness for go-live
• Deliver training and explain software clearly to customers
• Support customers during go-live and their transition into ongoing support
• Manage multiple customer projects and priorities at the same time
• Work with Sales, Product, Engineering, and Customer Success to resolve issues and deliver successful outcomes
• Keep customers informed about progress, timelines, risks, and issues
• Travel to customer sites when required

Qualifications

• Hands-on payroll experience and a good understanding of payroll processes – essential
• Experience in SaaS/software implementation, onboarding, or technical consulting
• Experience working directly with customers to understand requirements and implement solutions
• Experience with payroll software or systems
• Understanding of software configuration, workflows, and integrations
• Experience with APIs, ETL, data migration, or data transformation
• Confidence managing several customers, projects, or priorities
• The ability to explain software and technical information in simple terms
• Experience with Salesforce, Jira, Confluence, or similar tools would be useful

Benefits

• The opportunity to develop specialist expertise in payroll technology and SaaS
• Ownership of customer implementations and technical project work
• Support from experienced colleagues across Professional Services
• Exposure to Product, Engineering, Customer Success, and Sales
• Opportunities to continue developing your implementation and consulting career

The Application Process

• Apply Online – Send us your CV and application
• Online Assessments – If shortlisted, you may complete a 15-minute CCAT reasoning assessment and an untimed EPP working-style profile
• Initial Conversation – A Microsoft Teams conversation with our Talent Acquisition team to discuss your payroll and implementation experience
• Interview – Meet members of our Professional Services team to explore your payroll knowledge, implementation experience, customer approach, and problem-solving skills

Why You’ll Love Working Here

• Impact: Your work will influence millions globally
• Growth: Continuous learning and career development opportunities
• Belonging: A culture that celebrates diversity and empowers every individual

What to Expect from Our Hiring Process

Our process is designed to be fair, transparent, and straightforward. Stages vary depending on the role — more senior positions may involve additional steps, and some areas include role-specific assessments such as a technical test or case study — but typically you can expect:

• Application review — we assess your experience and potential
• Initial call — a short conversation to learn about you and share more about the role
• Skills assessment — tailored to the position, e.g., case study, coding challenge, or portfolio review
• Final interview — meet the team and explore how you'll make an IMPACT at IRIS

We'll always walk you through the specific stages at the start of the process so you can prepare with confidence. If you need any adjustments or accommodations during the process, let us know; we’re committed to making this experience accessible for everyone.