[Hiring] Implementation Consultant @Clariti Cloud Inc.

Role Description

Join our mission to provide governments with exceptional experiences so they can do the same for their communities!

Reporting to the Delivery Practice Manager, the Implementation Consultant is highly detail-oriented, an expert in translating business requirements into solution configuration, and an expert communicator and presenter. You will work on confirming customer requirements and translating them into an effective process within the Clariti Solution. You will work with a team of both Clariti and System Integrator (SI) partner resources dedicated to successful project implementations and delivering exceptional customer experiences.

As an Implementation Consultant at Clariti, you’ll get to:

• Functional Analysis & Solution Design
  • Perform business assessments to identify and document client requirements regarding Clariti Software products and functionality.
  • Identify and document business and technical requirement specifications for software design and development.
  • Utilize knowledge of the Salesforce platform to propose solutions to business and technical problems.
  • Leverage expert knowledge of the Clariti solution to propose solutions to customer business requirements.
  • Support customers, partners, and Clariti teams during all phases of implementation projects.
• Stakeholder & Partner Management
  • Serve as the Clariti software expert for one or more clients throughout the project lifecycle.
  • Expertly communicate and negotiate with customers, partners, and internal Clariti teams.
  • Overcome challenges and ensure the achievement of design objectives.
  • Support the SI partner and Clariti teams to deliver capabilities using the Clariti solution and Salesforce platform.
• Team Collaboration & Knowledge Sharing
  • Work collaboratively with all project team members and stakeholders.
  • Contribute positively to Clariti teams, tools, processes, and mechanisms.
• AI & Innovation
  • Actively explore and apply AI tools within implementation project stages.
  • Build comfort and fluency with AI-assisted delivery tools.
  • Approach emerging AI capabilities with curiosity and genuine enthusiasm for learning.

Qualifications

• 4+ years of comparable work experience.
• Experience as a lead, BA or consultant in implementation or configuration projects with Salesforce, or with other tools in the permitting domain.
• Able to interpret user requirements from current state to future state based on customer interviews.
• Salesforce Admin Certification or commitment to obtain within 12 months from the date of hire.
• Experience leading implementations with clients or working with partners/system integrators.
• Experience working in an Agile or “modified-Agile” environment.
• Expert communicator with stakeholders from all levels of an organization.
• AI-curious mindset with demonstrated interest or experience applying AI tools to improve implementation workflows and project delivery.

Requirements

• Familiarity with multiple implementation standards and methodologies.
• Understanding of data migration methodologies to assure the integrity of project data.
• Experience with data visualization tools such as Microsoft Visio and Excel.
• Domain knowledge in the Public Sector (e.g. Community development, Business Licensing, Permitting, Payment integrations).
• Genuine curiosity about how AI tools can elevate the way implementation work gets done.
• Comfortable working in environments where AI-assisted delivery is part of how the team operates.

Benefits

• Competitive compensation packages.
• Well-deserved time off.
• Benefits to keep you and your family healthy.
• The base salary range for this role is expected to be between $85,000 - $125,000 CAD.

Company Description

We're committed to building an inclusive culture where our team members take ownership over projects, tasks, and outcomes; bring a growth mindset to drive continuous learning and self-development; have the ability to communicate courageously in a direct but respectful way; and are customer-focused by keeping the customer at the heart of decision-making.

We welcome and encourage candidates of all backgrounds to apply.