[Hiring] Implementation Associate @Employment Hero

Role Description

As a Implementation Associate, you’ll be working with the Implementation team and report to the Team Lead, implementation and will be instrumental in assessing clients’ HR and payroll requirements to ensure optimal configuration of the Employment Hero platform.

• Facilitate and schedule training sessions, create work-back schedules, guide clients through the EH setup, troubleshoot issues, and provide ongoing consultation to ensure successful onboarding.
• Work closely with teams across Support, Client Success, Payroll Services, Technical Support, Product, Risk and Compliance, and Finance to share knowledge and remain up-to-date on Canadian payroll regulations.
• Collaborate with the Sales and partnership teams to align on SLAs to guarantee a smooth client transition, and identify opportunities for expanding product adoption.
• Maintain a rotating pipeline of approximately 30 clients, ensuring efficient and successful implementation for all.
• Regularly review client pipelines to track progress, identify potential roadblocks, and ensure timely delivery of all milestones during weekly 1:1 with your direct manager.
• Generate and present monthly reports on implementation progress, client feedback, and potential risks to internal stakeholders.
• Assist with KYC/ KYB processes during the onboarding phase to ensure compliance and smooth client transitions.
• Identify opportunities for process optimization and work with internal teams to implement improvements that drive efficiency, improve time-to-value, launch ratio, and client satisfaction.
• Address and resolve client issues or concerns promptly, ensuring a high level of satisfaction and minimal disruption to their workflow.
• Gather client feedback and collaborate with the Product team to suggest improvements or feature requests based on client needs.
• Ensure a smooth client hand-off to Support and Client Success teams.

Qualifications

• 2–3 years of experience in SaaS implementation or project management, with a proven ability to manage multiple client engagements simultaneously.
• At least 1 year of hands-on payroll experience, with a solid understanding of Canadian payroll legislation and compliance requirements.
• Exceptional organizational and project management skills to juggle multiple implementations simultaneously.
• Analytical mindset with the ability to generate reports, track key metrics, and analyze pipeline performance.
• Excellent interpersonal and communication skills to build trust with clients and internal teams.
• A proactive, solution-oriented mindset with a passion for delivering an outstanding client experience.
• Tech savvy and possesses the ability to learn.
• Experience working in a start-up or high-growth environment is an asset.

Benefits

• Work in a remote-first environment, giving you the autonomy to do your best work while delivering meaningful outcomes.
• Be trusted to own your work, make decisions, and have a real impact from day one.
• Access cutting-edge AI tools and technology that help you move faster, think bigger, and amplify your expertise.
• Surround yourself with ambitious, high-performing teammates who will challenge, support and inspire you to do the best work of your career.
• Own ESOP (Employee Share Options) in one of the world’s fastest-growing technology companies, so you can share in the value you help create.
• Enjoy a comprehensive benefits package, including generous parental leave, subsidised egg freezing, a home office allowance, and outstanding learning and development opportunities to support your growth.
• Connect with colleagues from around the world at our Annual Global Gathering.