[Hiring] Implementation Analyst I @DHL (Supply Chain)

Role Description

This role can be based remotely within the eastern time zone.

The Implementation Analyst I role has a national salary range of $70,000 - $115,000. For roles within California, the range is $70,304 - $115,000 and Washington is $80,169 - $115,000.

Are you a Technology professional interested in automation and digitalization? Are you an energetic, problem-solving leader looking for a fast-paced customer-centric environment? Do you thrive working with internal and external customers; coordinating systems, project timelines, and solutions? If so, DHL Supply Chain has the opportunity for you!

• Implements and supports Supply Chain solutions within assigned DHL Supply Chain Division.
• Supports and ensures quality delivery of predefined IT solution(s) as selected to support business needs, including:
  • System setup
  • Testing
  • Training
  • Implementation
  • Post-implementation support
• Understands current work processes and develops and publishes work processes.
• Actively participates in User Acceptance Testing.
• Facilitates technical documentation of systems and supports operational development of standard operating procedures (SOPs) between DHL Supply Chain and the client.
• Applies IT and internal team methodologies to ensure implementations are delivered in a consistent, standard, and repeatable method.
• Analyzes customer and business partner requirements to understand and apply systems implementation concepts and principles.
• Recommends basic to moderately complex configuration strategies for predefined IT solution(s) that meet or exceed the requirements of customers and business partners.
• Participates in development of concept of systems development, software demonstration preparation and execution, and goodness of fit/solution design review for meaningful to vital business opportunities.
• Contributes to the development of project plan by supporting a portion of the project work plan, specifically in estimating of implementation tasks (e.g., system set-up, user testing, training).
• Applies experience in the use of DHL Supply Chain Project administration processes, including tracking labor against the project plan.
• Facilitates and supports business acceptance testing process with customers, analysts, and project leaders for custom and package application projects.
• Applies intermediate-level industry-specific knowledge to deliver solutions.
• Performs system setup, configuration, testing, training, troubleshooting, and go-live support.
• Facilitates training for hourly associates, supervisors, and managers.

Qualifications

• Bachelor's Degree in IT or a similar field or equivalent 4 years work experience, required.
• 2+ years experience in an IT environment required.
• Experience in the implementation and support of business systems, required.
• Knowledge of logistics and supply chain, preferred.

Requirements

• Required Education and Experience

Benefits

• Medical
• Dental
• Vision
• Prescription
• Discounted Stock Purchase
• General Bonus Plan
• A generous PTO policy

Company Description

Our Organization is an equal opportunity employer.