[Hiring] Immigration Intake Specialist @Cohen Immigration Law Group

Role Description

Cohen Immigration Law Group, P.C. is seeking a polished, reliable, and client-focused Immigration Intake Specialist to join our team and play a key role in ensuring smooth daily operations of the firm. This is a remote full-time position, requiring 40-45 hours a week.

• Respond quickly to new immigration leads by phone, text, and email
• Conduct initial prospective client intake and gather relevant immigration history
• Manage and optimize the attorney consultation calendar
• Conduct consistent outbound follow-up with leads who have not yet responded
• Collect consultation payments through approved firm systems
• Maintain accurate and detailed records of every prospective-client interaction
• Properly categorize lost leads and document the reason they did not retain the firm
• Assist with incoming calls and overflow when needed
• Follow up with no-shows and unconverted leads
• Track daily activity and performance metrics
• Provide a daily KPI report
• Identify problems in the intake pipeline and suggest improvements
• Help develop scripts, workflows, questionnaires, follow-up sequences, and intake SOPs
• Work closely with attorneys, paralegals, reception staff, and management
• Maintain strict confidentiality of client and prospective-client information

Qualifications

• At least 2 years of immigration law firm intake experience
• Excellent spoken and written English
• Spanish fluency strongly preferred
• Confident and professional telephone presence
• Strong sales and client-service instincts
• Excellent listening skills
• Comfortable making repeated outbound follow-up calls
• Organized and detail-oriented
• Reliable high-speed internet
• Reliable computer and professional remote workspace
• Ability to work New York/Eastern Time hours