[Hiring] Hospital and Patient Services Manager @Fresenius Medical Care

Role Description

Utilizes knowledge of the clinics, the admissions process and the various supporting programs to promote these to the patient as well as to external customers, including hospital discharge planners, referring physicians and other personnel making decisions regarding patient placement within an assigned market geography. Works with the Central Admissions Office staff to facilitate admissions, ensuring each patient receives a superior admission experience and is placed in the appropriate clinic, preferably with a desirable treatment shift schedule. Additional responsibilities within FMCNA-affiliated Acute Programs.

Qualifications

• Bachelor’s Degree required
• 2 – 5 years’ related experience; or an advanced degree without experience; or equivalent directly related work experience.
• Excellent oral and written communication skills with ability to communicate to all levels of personnel.
• Detail oriented with excellent customer service, organizational and interpersonal skills. Professional appearance required.
• Good computer skills with proficiency in Microsoft Office applications.

Requirements

• Grows clinic patient census/treatment volume and to improve commercial mix by providing superior customer service and admission support to referral sources and patients.
• Builds, establishes and maintains referral source relationships.
• Conducts one on one contacts with patients identified for admission to facilities in order to market our services and facilitate the admission.
• Facilitates and coordinates the admission process for all patients being referred for Dialysis Services.
• Collaborates with appropriate physicians and hospital staff to obtain information necessary for outpatient placement.
• Escalates admissions issues and problems according to the established procedures to ensure timely resolution.
• Works with the applicable clinical manager(s) to accommodate shift requests as appropriate.
• Exhibits knowledge of all insurers and private pay business.
• Develops and maintains an extensive knowledge of the dialysis business and the support services provided by the clinics and within the community.
• Maintains knowledge of the local market as well as industry trends.
• Conducts market analysis and develops, implements, and evaluates effective marketing plans.
• Consistently meets sales & marketing call objectives as established by management.
• Conducts professional sales presentations to all customers.
• Participates in community outreach programs as determined by marketing plan.
• Determines referral source satisfaction with admissions process and dialysis services.
• Collaborates with internal and external resources to provide new patients and referral source partners with renal education.
• Facilitates the placement of all in-patient dialysis patients into the out-patient setting.
• Collaborates with outpatient dialysis staff and hospital staff/partners to resolve issues relating to the placement of patients.
• Focuses on decreasing the hospital length of stay by intervening early in the discharge process.
• Facilitates and coordinates the provision of renal services for pre-ESRD and ESRD patients.
• Review and comply with the Code of Business Conduct and all applicable company policies and procedures.
• May refer to senior level staff for assistance with higher level problems that may arise.
• Escalates issues to supervisor/manager for resolution, as deemed necessary.
• Assist with various projects as assigned by direct supervisor.
• Other duties as assigned.

Benefits

• Fresenius Medical Care maintains a drug-free workplace in accordance with applicable federal and state laws.
• Fresenius Medical Care is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sexual orientation, gender identity, parental status, national origin, age, disability, military service, or other non-merit-based factors.