[Hiring] Head of Revenue Operations @Arcadia

Role Description

Arcadia's commercial team depends on consistent process, clean pipeline data, and forecasts to help manage and grow the business. This role owns the systems, tools, and cadences that make pipeline reviews, forecasting, and reporting consistent and accurate across the entire commercial team.

• Understand the current ecosystem of tools and technology that support commercial and revenue operations.
• Make recommendations on the optimal tech stack for the function going forward — one that is AI native.
• Run point on sales operations and the forecasting cadence.
• Build the AI-powered operating layer (dashboards, briefings, and workflow tools) for real-time visibility.
• Execution oriented; work in the tools yourself while setting the strategy and systems.

Qualifications

• 8–12+ years of experience across Revenue Operations, Sales Operations, or GTM analytics in a SaaS environment.
• Experience supporting a high-growth SaaS company through key milestones (e.g., post-acquisition integration, scale-up, or M&A).
• Familiarity with modern BI, AI, and planning tools (e.g., Sigma, Adaptive, Salesforce ecosystem).
• Experience designing and optimizing sales compensation plans at scale.

Requirements

• Track record of operating at growth-stage speed and ambiguity.
• Strong command of key SaaS metrics including ARR, NDR, GDR, CAC, LTV, pipeline coverage, and sales productivity.
• Proven ability to build and operationalize forecasting models.
• Deep, hands-on experience owning a CRM (Salesforce or equivalent).
• Hands-on experience owning pricing strategy, SKU structure, and the quote-to-cash process.
• Comfortable using AI tools to build operational leverage.
• Track record of partnering effectively with cross-functional teams.
• Ability to move between strategy and execution, translating insights into action.

Benefits

• The mandate to build a consistent, predictable commercial engine.
• A growth path from individual contributor to leading the people and functions that support sales operations.
• A mission-driven culture supporting better healthcare outcomes.
• Competitive compensation and strong benefits, including Flexible Time Off.
• A collaborative, data-driven environment focused on impact, ownership, and continuous improvement.
• $175,000 - $200,000 a year.