[Hiring] Head of Knowledge and Content @Nexfeld

Role Description

This is a new, high-visibility role with enterprise scope. It is designed to turn expertise spread across Modaxo businesses, functions and leaders into a trusted, accessible and reusable body of knowledge and learning content. This is a strategic knowledge and capability role, accountable for translating priority knowledge into practical application. You will set the knowledge and content strategy, establish the governance model, build a prioritised roadmap and source and curate content with subject matter experts. You will be accountable for the quality and coherence of the global layer, while business units remain free to create local content within agreed standards.

The role will succeed through judgement, influence and value creation. It must balance enterprise priorities with the realities of independently run businesses and make deliberate choices about what should be captured, standardised, scaled, signposted or managed within the businesses.

The role is remote and can be based in Eastern Canada or UK/Europe.

Responsibilities

• Enterprise Knowledge Strategy and Roadmap
  • Set the strategy.
  • Define the enterprise knowledge and content strategy, aligned to Modaxo priorities and translated into a practical multi-year roadmap.
  • Prioritise for impact.
  • Build a transparent intake and prioritisation approach with leaders and stakeholders, focusing effort on the knowledge that will create the greatest business value.
  • Own the global layer.
  • Clarify which knowledge should be owned globally, which should remain local, and where common standards or signposting are sufficient.
  • Connect the portfolio.
  • Create a coherent view across leadership content, functional playbooks, case studies, templates, AI capability content, acquisition learning and other reusable assets.
• Networks, Stakeholder Engagement and Knowledge Sourcing
  • Build a strong network.
  • Create and support a network of business-unit contributors, content owners and subject matter experts who help surface needs and validate knowledge.
  • Enable communities of practice.
  • Partner with functional and business leaders to connect practitioners around shared challenges, proven approaches and emerging practice.
  • Make expertise visible.
  • Develop simple ways for employees to identify where relevant expertise sits and how to access it.
  • Use live exchange selectively.
  • Combine curated content with peer learning, case discussions, expert sessions and communities.
• Knowledge Capture and Curation
  • Build a repeatable sourcing model.
  • Build effective relationships and effective ways to source and identify potential stories.
  • Create practical ways to extract expertise, lessons learned, playbooks and examples across Modaxo.
  • Capture what works.
  • Identify proven practices and relevant stories, validate them with the right experts and turn them into reusable enterprise assets.
  • Protect critical expertise.
  • Identify institutional knowledge at risk and establish methods to capture and transfer it.
  • Curate before creating.
  • Reuse, adapt or signpost strong existing material where possible.
  • Support acquisition learning.
  • Build mechanisms to capture valuable expertise and practices from acquired businesses.
• Priority Capability and Learning Content
  • Lead the content roadmap.
  • Translate Modaxo global priorities into a sequenced roadmap of flagship knowledge and learning content.
  • Accelerate AI capability in the near term.
  • Own the knowledge and learning content that helps leaders and employees understand the impact of AI.
  • Build for application.
  • Shape content around real decisions, tools, examples and behaviour change.
  • Commission specialist expertise.
  • Pull from subject matter experts, other writers, facilitators and internal production teams.
  • Shape pathways and experiences.
  • Connect assets into practical journeys for priority audiences.
• Insight, Adoption and Continuous Improvement
  • Measure usefulness.
  • Define measures that show whether people can find, trust, apply and reuse priority knowledge.
  • Build feedback loops.
  • Use platform data, search patterns, stakeholder feedback and learner evidence to understand demand, gaps and friction.
  • Maintain a living backlog.
  • Regularly review the roadmap based on strategic need.
  • Demonstrate value.
  • Report clearly on adoption, quality, reach, application and selected business outcomes.
• Knowledge Architecture and Governance
  • Design the architecture.
  • Establish a practical taxonomy, metadata and content model.
  • Set the quality bar.
  • Define minimum standards for accuracy, format, accessibility, ownership, approval, source attribution and review.
  • Manage the lifecycle.
  • Put clear review, version control, archive and retirement processes in place.
  • Create accountable ownership.
  • Ensure priority assets have named business owners and subject matter validators.
  • Enable trusted search and reuse.
  • Work with system and digital workplace specialists.

Qualifications

• Strong track record of setting enterprise knowledge, content or capability strategy.
• Demonstrated success influencing senior stakeholders and engaging business units.
• Strong content strategy and editorial experience.
• Experience selecting and combining different channels and formats.
• Experience using evidence, stakeholder feedback and analytics.
• Good grounding in adult learning and instructional design.
• Familiarity with authoring tools and platforms such as Articulate 360, Docebo, SharePoint.
• Experience in a technology, software, professional services, acquisitive or federated business environment.
• Experience supporting AI capability, acquisition integration, leadership development, organisational change or communities of practice.

Skills and Attributes

• Influential without authority.
• Strategic and commercially grounded.
• Exceptional judgement.
• Stakeholder management and executive influence.
• Knowledge architecture, storytelling, and content development.
• Content governance and quality standards.
• Excellent communication and facilitation skills.
• Builder mindset.
• Data-informed decision maker.
• Curious but pragmatic about AI.

Other

• UK/Europe or Eastern Canada, remote, with flexibility to work across time zones.
• International travel will be required periodically, anticipated at approximately two to four trips per year.
• Compensation will be competitive and aligned to experience and employing country.

Worker Type

Regular

Number of Openings Available

1