[Hiring] HCI Sr. Server Operations Team Lead @Stefanini EMEA

Role Description

Stefanini Group is seeking to welcome a skilled Sr Server Operations Team Lead to be part of our Hybrid Cloud & Infrastructure (HCI) cluster, within the Infrastructure Services Division. The HCI Sr Server Operations Team Lead acts as a coordinator and lead for our Hybrid Cloud & Infrastructure (HCI) services across EMEA. This role is responsible for coordinating, overseeing and managing Server Operations technical services, ensuring customer satisfaction, and driving continuous improvement across regions, projects and clients.

• Lead global service delivery (RUN), service transitions, and related IT projects for the HCI Server Operations service line.
• Supervise, coordinate and manage Server Operations (Windows, Unix, Identity, Staffing) colleagues.
• Maintain strong relationships with Service Managers and internal delivery teams to ensure seamless execution.
• Ensure customer satisfaction by proactively identifying and resolving service-related issues.
• Monitor service delivery performance and ensure alignment with SLAs, budgets, and customer expectations.
• Support hiring, onboarding and workforce planning, shift planning in collaboration with HR and Delivery Managers for EMEA SO area.
• Provide leadership for continuous improvement of delivery models, processes, and tools.
• Act as a key escalation point for mid-complexity customer concerns and drive resolution as well as SO Domain administrative concerns.
• Track EMEA regional demand pipelines and align SO delivery capacity accordingly.
• Drive financial accountability and contribute to reporting and optimizations activities for SO area.

Qualifications

• At least 5 years of experience in team leadership, service delivery or technical coordination within IT Infrastructure operations.
• Proven experience directly managing teams of 10+ engineers, including hiring, performance management and development of technical staff.
• Experience leading international, distributed teams across multiple time zones, including follow-the-sun or on-call support models.
• Accountability for 24x7 production operations, including major incident management, root cause analysis and delivery against SLAs and KPIs.
• Experience driving automation and operational improvement (e.g., infrastructure as code, patching and lifecycle management).
• Strong customer orientation with the ability to manage and influence stakeholders at senior levels.
• Experience working in a matrixed, multicultural environment, including coordination with vendors or managed service providers.
• Working experience with ITIL-based service management (incident, problem, change).
• Willingness to travel as needed (client visits, workshops etc.).

Requirements

• Hands-on L2/L3-level experience administering and troubleshooting at least two of the following: Unix/Linux, Windows Server, Kubernetes/container platforms, and identity services (e.g., Active Directory, Entra ID, IAM/PAM), with a sound understanding of the others.
• Working knowledge of monitoring and observability, backup, recovery and disaster recovery practices and ITSM tooling for incident, problem and change management.

Education

• Preferred: Bachelor's degree in Computer Science, Information Technology, Engineering or a related field.
• Minimum education requirement: High school studies completed with Baccalaureate diploma.

Language Proficiency

• Excellent English communication skills, both verbal and written, for professional communication and documentation (German, French, Italian are a plus).

Soft Skills

• People leadership: build trust, sets clear expectations, and gives direct, constructive feedback; coaches engineers and develops future leads.
• Communication: explains technical issues clearly to non-technical and senior audiences, in writing and in person.
• Calm under pressure: stays structured and decisive during major incidents and keeps the team and stakeholders aligned.
• Decision-making and ownership: makes sound calls with incomplete information and takes accountability for outcomes, including the team's mistakes.

Desired Qualifications

• Relevant Technical professional certifications related to Operating Systems, Infrastructure, or IT Operations (MCSA, Azure, LPIC, CompTIA, AWS etc.).
• ITIL v4/v5 Foundation Practitioner or Bridge certification is a plus.

What's Next

It's best to apply today, because job postings can be taken down and we wouldn't want you to miss this opportunity. In case you need further information, just send us a message at [email protected] and we'll be happy to assist!

Diversity & Inclusion

Here at the Stefanini Group, we value plurality and equity, regardless of race, sexual orientation, disability, age, ancestry, religion, gender, and nationality. We understand and encourage the importance of being you!