[Hiring] Growth Operations Specialist @Pearl

Role Description

A growing US healthcare organization is looking for an Applicant Operations Specialist to guide prospective patients through onboarding — from initial inquiry through appointment booking — and deliver a seamless, trustworthy intake experience.

The company operates in a fast-paced, compliance-driven healthcare environment, supporting clinical and operational leaders in delivering high-quality patient care. It values operational excellence, confidentiality, and proactive patient support across every interaction.

Day-to-day, the role centers on:

• Conducting virtual patient consultations
• Accurately documenting patient information
• Coordinating scheduling
• Managing follow-ups across CRM and patient management systems

Success means:

• Stronger patient conversion
• Accurate information capture
• A smooth, confident transition into care that supports overall operational efficiency

Qualifications

• 2+ years in patient intake, telehealth, or patient-facing healthcare operations
• Demonstrated experience conducting patient consultations, intake calls, or appointment coordination
• Experience leading live patient-facing video consultations via Zoom or equivalent
• Hands-on experience with CRM, scheduling, or patient management software
• Experience handling medical insurance information and related patient inquiries
• Proficiency with Google Workspace (Docs, Sheets, Calendar) and team communication tools (Slack or equivalent)
• C1+ English (CEFR) for client-facing patient consultations conducted by voice/video

Requirements

• Background in US healthcare administration or telehealth operations
• Experience with patient conversion, admissions, or healthcare enrollment processes
• Familiarity with EHR/EMR systems
• Experience supporting high-growth healthcare organizations or startups
• Exposure to workflow optimization or process improvement using tools like Asana, Notion, or ClickUp

Benefits

• Competitive Salary: Based on experience and skills
• Remote Work: Fully remote—work from anywhere
• Team Incentives: Recognition for maintaining 100% CRM hygiene and on-time reporting
• Generous PTO: In accordance with company policy
• Health Coverage for PH-based talents: HMO coverage after 3 months for full-time employees
• Direct Mentorship: Guidance from international industry experts
• Learning & Development: Ongoing access to resources for professional growth
• Global Networking: Connect with professionals worldwide

Company Description

Pearl works with the top 1% of candidates from around the world and connects them with the best startups in the US and EU. Our clients have raised over $5B in aggregate and are backed by companies like OpenAI, a16z, and Founders Fund. They're looking for the sharpest, hungriest candidates who they can consistently promote and work with over many years. Candidates we've hired have been flown out to the US and EU to work with their clients, and even promoted to roles that match folks onshore in the US.

Hear why we exist, what we believe in, and who we're building for:

Watch here: https://www.loom.com/share/863b8e426e6d48309aa8f4ea4c1c94cd